Update 6/8: I thought it could never happen, but I've actually had two bad experiences at Yogurt Emporium now and with the same employee. The first time I encountered this gentleman, he was so kind to everyone in front of me but barely gave me the time of day when I came up to the counter. I mean, it was total night and day, he didn't want me there, period. Tonight, I came in at 9:50. I was worried it was too late, but the open sign was on and three people were inside ordering. The people in front of me took a while to decide and it was about 9:56 by the time I ordered. I apologized PROFUSELY for being so late, Fritz of course was kind and said it was fine, the other man, rude as ever. As I was waking out he told me "Don't be late again or I'll lock you out." I get that it was annoying that I came in 10 minutes before close, but I can't control the ordering speed of the people in front of me. I also worked as a server for 7 years so I understand it can be annoying, but I would NEVER say that to a guest. I would never threaten to lock someone out, especially someone who gives them ample business. Also, he was also SO KIND to that group and rude yet again to me. My family has been coming here for years. I come in at least once a week. Im so disappointed.
3/22 Best frozen yogurt I've ever had! The employees are so kind, helpful and just downright good people. I've always wanted to try this place, and it exceeded all my...
   Read moreWe have been customers of Yogurt Emporium since 2019, and today I had a strange experience for the first time. My daughter, who was in a stroller, and my older two, aged 8 and 11, behaved very calmly. No one was jumping, yelling, or making a mess. Despite this, the employee was very rude. He didn’t greet us or smile at my children even once. I understand that people can have different moods, but he didn’t even give us the stamp card. When we remembered this and considered going back inside to ask for it, we hesitated because, as we were leaving, we heard him grumble behind our backs about the mess we supposedly made.
Yes, we left footprints because he had just mopped the floor before we came in, and the floor was wet. Naturally, when we walked in from outside, some marks were left on the white tiles. But this is normal and to be expected. No one deliberately dirtied the floor, and such things are inevitable in a place open to the public. So why the rudeness, especially when you work in a place that children love? I have no desire to come here again after this experience. I’m...
   Read morePlace has alright ice cream and yogurt, however extremely inconsistent hours. Have gone there multiple times (11:00, 11:15, even 11:45) shortly after "opening" at 11am. And no one was there. Completely dark inside. Also frequently have gone (10:30,10:45,10:50) before closing at 11pm to find the store empty and pitch black inside. This is not how a business should be conducted. If you can't be there at those hours you should change your stores opening and closing times to reflect such. Can't waste my time repeatedly driving somewhere which may or may not be open depending on how the staff are feeling on a certain day, won't be able to return until the hours are changed to accurately reflect the staffs ability or the issue is resolved, I recommend everyone...
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