Orient House Express — Restaurant in Deerfield Beach

I have been ordering from Orient house since the owner Amy bought it And it has always been great and great personalities Now 6/1/24 this place was sold ok I figured I would take a chance we’ll Amy always catered to the fact I cannot eat soy sauce and salt which I never had a problem Anyhow I call and ask if new owner can accommodate me they said yes I ordered jumbo shrimp and veggies with my usual pea pods I got home it was terrible no pea pods no taste 👅 I called they said to come back they would fix it I drove back again and they handed me a bag and said they fixed it I got home it was wrong again no pea pods white shrimp and full of celery I called again and told them the owner was oblivious he said drive back again I was disgusted and dumped it in my sink and took photos of it going into disposal I went back for the third time and showed the owner with the dirty apron the pix and asked for him to credit my charge he refused because he did not believe the pictures and wanted the food back well you know the rest told him I will call Amex and reverse the payment he did not care about anything Low grade shrimp and cheaper vegetables don’t think he will last long I wish previous owner...

I do not usually leave bad reviews. We have been ordering from Orient House since the early 2000s. It was our go-to takeout Chinese restaurant. We would drive from where we lived to get the food, since delivery was not available. We received an email about new management and how now delivery is available. Excited, I proceeded to order dinner yesterday. Broccoli Beef, Cashew Chicken, Pad Thai and Hot & Sour Soup. Unfortunately none of it seemed to have seen any seasoning, except the soup. The soup was over seasoned and flavor was nothing compared to how it was served before. The beef and chicken were just bland. I called the restaurant and explained my situation and to give them the opportunity to make it right. The gentleman on the phone was absolutely unreceptive. It is sad, but after all these years they lost a very loyal customer. Based on my experience, we will no longer be ordering from this place. I am sure there are others with similar experiences. It...

Too bad the person in charge of the restaurant doesn't understand what to do with a negative customer comment brought directly to their attention. I ordered Pork Egg Foo Yung along with other items last night. I only ate 1/3 of the entree as the amount of ingredients added to the egg (pork, bean sprouts and onion) weren't sufficient. I have been a customer of this restaurant for 7 to 10 years. I have ordered this entree many times previously with no issue. The cashier/manager complains that the cost of ingredients is up significantly (a fact). I suggest that the restaurant needs to raise the price vs cut the quality of the product. I would gladly pay more to get a satisfactory product. If you own this restaurant, please call me to discuss this or lose a long term customer. Rick Kahn (pickup order #45...