Walgreens — Local services in DeForest

I’m seeing this place take a lot of heat and I can’t speak for others but I’d like to say that I definitely drew up a misconception of what to expect when going there. There is an absolutely good human being there I thought was being rude but it wasn’t the case and I was wrong. 100 percent. I won’t go in to full detail but I will say I spoke to her in an unbelievably unacceptable manor and tone and she didn’t deserve it. I guess we never know what another person is going through or dealing with in life.or work. Or all areas because we might be blinded by what we’re going through ourselves. This is my personal experience. With one person. So it’s not in regards to what others have experienced there. Lauren, I just want to say is exceptional and before I even gave her a chance I landed on judging her and it was wrong. She’s absolutely great guys. She actually prioritized what I needed after I had left and went farther out of her way than I’d expect. It’s hard to articulate in words what I just experienced over the phone but it really showed me that we ain’t worried about what is on someone else’s plate if we’re too invested into what’s on our own. I will sincerely say that. I wemt from puffing my chest and asking for her boss (which my god. I’m embarrassed to even say that.) To wishing I could tell her boss Lauren needs a raise and I’d assume a well deserved vacation . I think in a way I’ll never forget this interaction because it really showed me things ain’t always how they seem. Especially when we see things usually from our own perspective first. I don’t know if she’ll see this but you really really left a lasting impression on me today Lauren and I am sorry again. And I hope you get the break you seem to very clearly need. If anyone sees this. Please be nothing less than kind and patient to her. I could hear this woman has a heart through her voice. I don’t know. Just my perspective of my time there. I hope she has a...

So last Thursday I had surgery. Was in pain and not supposed to walk or drive. On Saturday night at around 8 my LOCAL long-time pharmacy, which I LOVE, was closed so I called the nearby chain pharmacy (pretty sure you know which one but I have been threatened with "corporate lawyers" so let's just call them "W"). I asked the pharmacist who answered the phone if she could grab me an over the counter medication and put it up at the front desk for my neighbor to pick up for me. She was extremely snotty and rude and also told me they were too "busy" to do that and proceeded to hang up on me. I was so upset I got up out of bed, bandages and all, and had my neighbor drive me over to "W" where I looked her in her face (incidentally they were not "busy" there was not one customer waiting either inside or in the drive-through) and asked her why she had been so rude to me. Today I spoke with their "manager" who asked me what I wanted to see happen. I said an apology would be nice. She said that I made the girl feel "uncomfortable" and she would not be a part of making her "team-mate" uncomfortable. I am pretty sure if she was that rude to me over the phone AND in person (she smirked and rolled her eyes) that she has treated other customers the same way and made THEM feel "uncomfortable". I am calling on all my FB friends to please support their LOCAL pharmacies when at all possible. I know damn well this would never have happened at DeForest Hometown Pharmacy they have always been EXTREMELY nice and gone that extra mile. Customer service is not a privilege, it is a right. If you can't treat your customers well you don't deserve them. Support your local pharmacies before they disappear and we are forced to be ill-treated by...

I recently visited this Walgreens to grab some makeup and other household goods with my boyfriend. I am a trans woman for context, but I have never in my life experienced such bizarre behavior from our cashier. I had some items that were falling out of my hands and had to rush over to the counter so they wouldn't hit the floor. Unfortunately when I did, one of items slid off the counter and landed in the cashiers garbage can behind the counter. Immediately I heard the gentleman talking under his breath rather negatively. It took the young man about 5 minutes to find the item and he rudely said "is this yours?" And proceeded to wipe it off with sanitizer. At this point the line had grown to a good size so he called for another cashier to help. In the meantime he just stood there and did not serve us citing he had to leave because he needed to wash his hands. The other cashier came up and took everyone behind us and just left us there confused on what was happening. The cashier eventually noticed and took us after my boyfriend asked if we could be served. I was almost in tears with how disgusted I felt with the entire ordeal and will not come back. I felt discriminated and I'm not asking for them to accept me, but please be fair and polite to your customers. I'm not asking for sympathy, I just hope management takes a good look at who they are hiring. Thank you for reading this and I hope you...