Chang Jiang — Restaurant in DeForest

Food is excellent but they make way too many mistakes and it's always in THEIR favor. The third mistake was the last for us and we will no longer be patronizing this restaurant. Because they don't think of putting a name or number on orders and just go by what you order, quite often you can walk away with someone else's order. And since they don't speak very good English, they have a hard time understanding anything you say, which makes miscommunications even more likely. I don't know why this restaurant can't figure out that common sense says that everyone's order should at least have a NAME OR AN ORDER # to avoid confusion on orders. For the third time, we got someone else's order for twice the cost of the food we ordered, so we take it back and they refused to re-ring the order, even refused to give us change for the overage. All they would do is give us a gift certificate so that we can get an order wrong a fourth time. Keep in mind, this was THEIR mistake, not ours. Too bad they don't seem to know what they're doing because the food is good. If you go to this restaurant, since they refuse to use a SMART way to distinguish orders, LOOK in your bag and take inventory on everything that you ordered before you leave. That's about the only way you can get what you ordered at...

They provide the ability to order online...don't use it! You aren't totally covered if you call ahead either. If you come in and order in person, they still may mess up your order. Today, I ordered online and went to pick the food up at the designated time. The young man at the register, who clearly wasn't happy to be there, looked for my order and obviously couldn't find it. After talking to all the staff, he came back, asked again what I ordered, rang me up, took my card and didn't say anything to me about how they lost my order. I had to ask him if they started my order and how long it would be. There were at least 15 other people in the tiny room waiting for their food. I overheard one group say "ok, we'll give them 5 more minutes than ask again." Finally, when it go too crowded, another employee came up and started reading off the items in all the orders that had been sitting on the counter at least as long as I had been there. The room cleared out - everyone's food had been ready but the cashier made no attempt to hand it out. Another 10 minutes later, my order was done and I was out of there. I get home, and find out that they either gave me someone else's food, or got my order...

Not sure what happened, but the food has declined greatly. They now use spaghetti noodles for the lo mein dishes, and it's just a ball of waxy grease.

Food used to be the best Chinese food around, but everything has had a steep decline in quality over the last few months (their pork in the pork fried rice tastes like the pork is some sort of canned product).

I used to eat here twice a month or so for some quick lunches. Now, I don't trust it. In the hopes that the quality returns, I probably won't be back for a few months, and then I will try it again. If it doesn't, I think I'll write this place off for good.

This place is nothing special, and for the price, I'd suggest going somewhere else until they figure out their...