Marsilvia Jewelry Inc sports pe,dentso — Local services in Deltona

I came in on Saturday because my necklace snapped at the charm & I needed a repair. The clasp was not damaged at all, either, might I add, because I would have asked to have that fixed, as well, if it was. The gentlemen were very nice, & I was quoted $30 for the solder & an hour. I arrived back to the shop & my necklace had yet to be repaired, so I had to wait an additional 15-20 minutes, I guess while it was soldered. The owner came out of the back room 3 times, 2 of the times stating to himself that he forgot to put the clasp back on. When he returned to the main area after a third time of going back & forth, he was very eager to put my necklace on for me & I was eager to get back to work, as I was still on the clock. He advised me of the hours of operation, 11AM-5PM, Tuesday-Saturday. Just for me to wake up on Sunday with my necklace unattached because my clasp was not placed back on appropriately & the owner rigged my necklace basically to now it doesn’t even hang at the appropriate length. Since the shop is closed on Sundays & Mondays, I left work to come first thing when the shop was supposed to be open, just for me to be sitting here for about 2 hours. Although the gentlemen were very nice, I don’t appreciate the rigging of my necklace & now that I am trying to get a resolve, the shop is not even open nor am I getting a response via Facebook messenger or phone. Update: the neighboring business put a sign up stating this store would reopen today at 11:30AM, however, I am here along with another waiting customer at 3:45PM, & no...

Resized my ring that is very important to me. He did a beautiful job, much nicer than previous Jewelers. Pricing is decent as well, no complaints there. Was a little irritated though as I was called in the morning saying my ring was ready. Picked it up hours later and it still needed polishing and finishing touches. I couldn't really wait as my husband and toddler were in car waiting for me. Also he had to resize it when I feel as a jeweler they should know the appropriate size when they sized me in the first place. He did work as quickly as he could to fix that for me and the ring looks great. So a little bit odd of an experience but overall I still give them five stars and would...

I have always loved the customer service and The custom work is impeccable.Son has gone above and beyond. And his father is the same way. I will continue to do business with my favorite jeweler and recommend and send business in as I have for years. Love my new angel!!! So much quality. And repaired my expensive chains beautifully never a disappointment the BEST!!! Can be trusted with valuable stones class act can't boast enough thank you once again. My husband who I sent there for my gift has found where he will buy all my jewelry...