Master Security Center — Local services in Denver

Do NOT use this company. Not sure what happened to this company over the past 3-4 years with good reviews, but my experience was a NIGHTMARE. I called the evening of the day I moved; the key we used to lock the condo would not work when we tried to get back in. I called Master Security Center about 10:00 on Sat. night. I looked at their website, and they seemed to be legit. While someone arrived within an hour, the rep barely said a word before he started drilling the lock out of the door. When I asked him to stop to find out how much it would cost, he said, "well, I got you in....now do also want a deadbolt installed? I asked again how much and he said "it's after hours, so $145 for the service call and $195 for the lock". I was appalled but decided since my daughter and grandson were with me not to make it a big deal. He then installed a deadbolt/new lock and told me it would be $520! I was beginning to get worried, as the tone of the rep was getting intimidating and I was worried particularly for my grandson. So, I took out my credit card and he stated they did not take credit cards. I said their website stated they took credit cards and he said, "since after hours, cannot take credit card". He then told me to get into his car and he would take me to an ATM. He became very insistent, but I refused and said I'd follow him in my car. He took me to a dark parking lot with an ATM; I got worried and told him I'd go to an ATM at 7-11. He stayed close on the tail of my car to 7-11. Since we had moved that day, my phone was dead. So I used his phone to call my daughter, as I could only withdraw $400. He insisted my daughter drive there to pay the balance. She did so reluctantly. So, this company got away with $520 by intimidating me, esp. seeing my grandson, I felt he knew I was afraid to confront him. I don't want to call the company, as I don't want them to have my phone number...I am worried about retribution. Don't use...

I called to see about getting the lock on my car ignition replaced which was stuck. They informed me that they no longer provided that service, but were more than willing to give me some advice in what I could do myself to try to free the lock. I was also referred to the person that did this type work for them when they did offer roadside assistance in this type of situation. He came out and took car of the problem as soon as he could and got my lock fixed right on the side if the road in a very professional manner. Even though Master Security Lock didn't help me directly, they were extremely helpful and did what they could do to help me out in spite of not being a client. I would recommend them to anyone for their help and...

Master security changed a deadbolt for me when I moved. Although quite pricey, they did a good job. I asked the locksmith who changed the deadbolt about pricing for a matching doorknob. He told me he didn't know the pricing off-hand but would call me back with that info. He never called back. I called Master Security twice to follow-up on this and they told me both times that the locksmith that came out (Eugene) was the person who needed to call me back, since he was the person who installed the deadbolt and knew what hardware I needed. I never received a return phone call and there was never any follow-up from Master Security. Very disappointing and very...