Romero Funeral Home — Local services in Denver

I will say their prices are very competitive which was the reason we went with them. It was also a reminder that you get what you pay for. Our services consisted of no pictures/video we had a plain box to represent the deceased as the computer had not been updated and was having issues playing the slide show, there were issues with the internet which cut out the songs that were playing. Very Awkward Service. There were many other little issues from the beginning that unfortunately I cannot recommend them or say I will return any business.

Per the response from the owner, yes the USB did arrive a few minutes late however we were never offered, advised or a recommendation provided to go ahead of time to make sure everything worked. Their own tech stated that the computer they have "hadn't been touched in months", my sister missed the services trying to help get the video going, but the fault has been placed on us as to why the video didn't work. I did also see on the price booklet there is a service offered to create the picture slideshow (not sure if this is still available as the website also offers live webcasting which I was advised is currently not being offered at this time) I was ready to complete arrangements and make payment so we could move forward on Monday however the Funeral home seemed to be in no rush and I felt as if they kept pushing me off, I did finally have to drive up from Colorado Springs to physically be in the office as that seemed to be the only way I was going to get anything done, I did voice my concerns at this point and was told currently the process when doing online is still being perfected so that it is a smooth process. This was on Thursday and we had already agreed on a service day of the upcoming Saturday (2 DAYS AWAY), during the contract signing I was not offered anything more then the minimum services, I had to ask if they sold certain items. We were able to set up a private viewing for the following day, not much information was provided regarding what needed to be done or not done including which location the viewing would be held at, clothes were brought in only to be told he needed no clothes, he would be covered in a hospital blanket and the viewing was for ID purposes only (which was inaccurate and the only way we found out the viewing was going to be done at a different location then the services). Throughout the process I did call daily and unfortunately was provided conflicting information on more then one occasion. There was some confusion by the family as to the actual viewing date so we had to scramble to figure out what to do, I did call as it was after hours as an urgent request to make sure the cremation was put on hold, when the rep called me back he seemed very annoyed, I assured him we could figure it out during business hours I just needed to make sure the body was going to make it to business hours, this seemed to settle the rep. They did accommodate us and allowed an additional 5 minute viewing for the family member that had missed it. Our service ended 20 minutes early, all items purchased were not provided, it took several phone calls and several in person visits to find all the items, we voiced our concerns and was told basically it happens, after submitting a review online I was offered additional candles to change my review. When I declined that I received an email an hour later offering a re-do of the services and basically told the issues were my fault. My review originally focused mainly on the technical issues however, the responses I have received from Romero's continue to not accept any responsibility and place all blame on me, their responses have only added to the bad service. I will not do any business with them again or...

This review is based on the service I received in July of 2025, and September 9,2025. I am rating Romero a two because of Eva, the lack of care that she delivered while caring for my loved one as this is her profession. There was no diligence done on her part to guarantee that all aspects of the contract were upheld as she was my director of services. Eva literally only was attentive to the paperwork while in front of my family. Once out of sight my loved one was not tended to as agreed. Romero as a whole neglected to ensure all of the planned arrangement were completed. Eva was argumentative when we spoke on the phone two weeks after she gave my family a timeline of when everything would take place. When she failed to contact me I reached out only for her to contact me a day later with an attitude. And she literally told me that she never gives timelines but she did and there was two other parties that witnessed her LYING!!!!! She literally was the most unprofessional point of the entire experience. I would never recommend anything with her attached to it. Because of her we literally received my loved one and got on the road for a 18 hour drive to be a the home going service which was the next day. With that being said she was told prior to the day we received our loved one that arrangements would be made based off her timeline as well as the reason for the drive as it is extremely expensive to fly a family of 10 last minute. Is driving the distance has nothing to do with her but the time in which we received our loved on is as we were told that we would receive our loved one four days prior, not the day before. However, the two individuals that came to pick of my loved one went above and beyond to make the experience as respectful and pleasant as it could be. And for them I am thankful, extremely thankful. My most recent encounter with Romero Funeral Home, Eva tells me today after my relative inquired about the fingerprint service that was included with the services that were supposed to be provided that she believes the reason she can’t find it is because the “girl that was doing them was fired that day and it wasn’t done”, is what she told me; they had my loved one for two weeks. No excuse needed clear cut neglect of performance...

Let me start off by saying we as a family in whole have been using Romeros mortuary for over 20 years! From my beloved grandmother to my aunts, uncles, and cousins. Romeros went above and beyond for my grandmother and uncle's services. They drove both loved ones to New Mexico to be buried. When you have had great service you expect it! That's not always the case. Some of the services met the families needs. Some were below standard! This brings me to the most recent deaths in our family! Two of my cousins were killed in a motorcycle accident. My one cousin's mother (who's also my cousin) decided to use Romeros because she used them previously for her husband's service. So she wanted them to do her son's as well. She met with Romeros signed all the Legal paper work to have her son's service. Paid for the service... All to have Romeros turn on her and treat her like DIRT!! That's right DIRT! NOT AS A GRIEVING MOTHER not as a women who just lost her husband 10 months ago...TREATED HER LIKE TRASH!! Romeros turned around and gave his EX girlfriend,(yes I said EX because thats what she was, not to mention she had a baby from another man the same day my cousin died!) Paper work to fill out to say she was his common-law-wife! Who does that to a gieving mother who just lost her son! Just so the EX could get his ashes! Didn't pay a cent for any part of the service but did have a GoFundMe stating for "funeral expenses"! The EX just has her hands out for a hand out! All this to spite my cousin's mother. The EX and her family tormented my cousin the whole week of her son's service! My cousin had some drinks the night before and the next day went to her son's service and told everyone exactly how she felt! But she's the bad one! What do you expect when you poke the MAMA bear!!! Now Romeros is planning on giving her son ashes to the EX! How is this even legal when my cousin signed a binding contract with you! ROMEROS is a disgrace to a...