LOFT — Local services in Denville

I witnessed an extremely inappropriate exchange between a friend and an employee at this location today, May 15.

My friend went to Loft to look for some new work clothes. What should have been a pleasant experience turned into something worse after she went to the fitting room. The woman "helping" her, an older woman with short blonde hair, decided that my friend had grabbed the wrong size. She then returned to the fitting rooms with a bigger size stating, "You got too small of a pants size", even though my friend had not disclosed her size to this employee, nor had the employee seen what she looked like in the pants.

Obviously, my friend was very upset. Not that it's anyone's business, but due to extenuating circumstances her weight has been fluctuating lately, and as women in this society, we are unfortunately all too aware and concerned about our appearance, and because of these factors it is already for her to go shopping in person as it is. This was extremely inappropriate for that employee to say, so much so that I cannot find the words to express how appalling I found this encounter.

My friend, now feeling self-conscious due to this employee's careless and uncalled for remarks, decided she would say something to a separate employee to ensure this woman would not make any other young women uncomfortable in the same way. When she expressed patiently and calmly what happened to a different employee, all the employee had to say was "Oh yeah, she's very blunt" as if that makes it any better. The "explanation" was just a big old f* you to my friend and this uncomfortable experience.

I truly cannot believe I have to type this right now. Both employees offered no help to my friend and somehow, the second employee had the ability to make this trip to Loft even worse for her. Suffice to say, neither of us will ever be returning to this location and it remains to be seen if we will ever shop at Loft again.

I suggest better training your staff in hopes that they don't continue to make insensitive remarks that will lead to a lack of business and ultimately the closing of...

Two of the employees at this loft location are extremely rude and unhelpful. The item I had intended to buy with my loft cash was not in stock in the store. This was a bummer because it is more complicated to use loft cash online. At the cash register, I asked if the items I wanted could be ordered, and if I could still only use one loft cash per order, if ordering online in the store. The two employees proceeded to spend the next 30 minutes doing anything other than answer my question. They disappeared in the back for 10 minutes, while I stood at the cash register waiting, and came back with something totally different than what I wanted. They also processed my order incorrectly, twice, and then were extremely rude to me when I patiently tired to clarify what the problem was. Eventually I was told to go home and buy what I wanted online. They did not apologize for their rudeness or inability to help. I left with nothing. I am a loyal and long-time loft customer and did not deserve to be...

LOFT remains one of my go-to stores for stylish yet relaxed clothing, and I appreciate always finding my size. However, customer service is lacking—staff are aloof, rarely greet customers, and often leave the cash wrap unattended, requiring waits of over five minutes for assistance. The store does not take phone orders, and in-person visits are necessary to order online items if you want free shipping to your home. While purchases made in-store qualify for free shipping, price adjustments and returns/exchanges require bringing the receipt, though refunds should go back to the original payment method. Cleanliness is also an issue, with dust and debris noticeable in fitting rooms and on the floor. While I value the convenience of shopping in person, a more attentive and welcoming experience would make a...