QDOBA Mexican Eats — Restaurant in Denville

We frequently go to this branch because it’s conveniently along our route. However, tonight around 7:30 PM, 7/16/25. we had an extremely unpleasant and frankly unacceptable experience that left us shocked and deeply disappointed.

While placing our usual order, the server behind the counter informed us they were out of lettuce. I simply asked if more would be coming out, and his response was not only dismissive but laced with unnecessary attitude. He snapped, “We ran out, it’s not my fault,” followed by a smirk and what can only be described as mocking laughter. I asked him, “Why are you laughing at me?” and he coldly replied, “I’m not,” all while continuing to smirk and make a condescending “tsk” sound.

This kind of behavior is absolutely insulting. Customer service is the cornerstone of any business in this industry, and this individual clearly has no training—or interest—in providing even basic respect to customers. His demeanor was not only unprofessional, it was borderline antagonistic. He came off less like a staff member and more like someone you’d cross the street to avoid.

I was so appalled I simply walked out. Needless to say, we will not be eating there.

Unfortunately, I didn’t catch his name, but I can describe him: thin build, wearing a silver chain with a pendant, and had visible acne scarring. About 5’5 to 5’7 height. If you encounter this individual, don’t bother ordering—he’ll ruin your experience, and possibly your entire evening.

It’s truly disheartening to see businesses hire people like this when there are so many others who are not only more capable, but actually care about doing...

My daughter had been there once b4. She asked me to bring her yesterday... so I did, and also decided to get a 'bowl'. So, when we got to the order counter, you walk along very heavy plexiglass wall sealed up with clear packing tape... the ladies behind the counter hardly spoke English and on top of that they had masks on. When we did ask a question as to what was in the tin of food, we had to ask the same thing 3 different ways, then the ladies behind the counter/window would confer with eachother and try to answer our question, through the mask, through the wall... The little signs by the food tins were either missing or knocked down. It was impossible to order what we wanted... My daughter and I made fun with the whole scene and were just laughing as this went on. So we got our 2 bowls in a bag and went on our way.. ( no utensils or napkins). it was like a prize in the bottom of a Cracker Jack box as to what was in our bowls! I must say they were pretty good though. The poor lady behind us only spoke broken English and not a lick of Spanish...we wondered what she...

Close your shop. Never ordering from here again. I ordered a burrito through DoorDash because I got injured at work. When I started eating I ate half of the burrito to realize there was no steak in the burrito at all. THE MAIN thing in a burrito is always the protein HOW on earth could you forget that. I ended up having drive back myself with my injured foot just to get a new burrito, they couldn’t or didn’t know how to refund me without the manager. Once I got the new burrito and started eating it was basically just rice and beans and few other ingredients barely any protein maybe like 5 pieces of steak. UNACCEPTABLE. I spent 23 dollars for a burrito with no meat. Very dissatisfied. I’ve been going to this location for 10+ years never again....