Riddle's Jewelry - Dodge City — Local services in Dodge City

My immediate family, extended family, nor I will EVER shop at a Riddles store again, especially the one in Dodge City, KS. While looking for Christmas gifts, I wandered upon the bridal sets. The associate asked where I got mine. I said Riddles. I told her how much it cost and she assured me that they would give me “dollar for dollar on any bridal set” that I paid for my ring. This is when she began showing me rings that were close to the price of mine. With the rings she was showing me, I would have had to add on maybe $500-$600 especially since they would match my ring dollar for dollar. I was going to think about it. I went back to the store 3 times and was told the same story by each associate....that they would match my ring dollar for dollar on any bridal set. I finally decided to do it, I brought in my husband and we were treated extremely bad. We were waiting to be helped, finally one associate got the sets I was looking at, and the other associate (who was the only one who could help us) assisted 2 other customers and took a 15 minute phone call before she finally helped me. She looked up my ring, told me the exact price I paid, and then proceeded to inform me that I could not use my ring toward the bridal sets THEY showed me, to get the “dollar for dollar” match, I had to buy a set that was DOUBLE the price of my original ring. They mislead us from the very beginning. I wrote emails and called the company and all I got was a very condescending regional manager who did NOTHING to rectify the situation. He told me that he believed his associates and I was wrong. All this company cares about is the almighty dollar. I will NEVER shop there again. If you do, you are supporting a company that couldn’t care less about their customers, they only want the money. PLEASE shop elsewhere for much better jewelry and...

It was my first time going into riddles and I was greeted by Jesus. And his regional advisor. They were both amazing, Jesus was so helpful trying to get me exactly what I was looking for or extremely close to it, and he was very informative in regards to help me find what I want and where to find. He was very kind being very polite, and not just treating me like I was just another customer like some companies do. They treated me with respect and showed me exactly what I was looking for, although they didn’t have exactly what I wanted in the store he showed me their online website which is updated daily, with tons of different kinds of jewelry in which I was able to find what I wanted. The word is use to describe them is genuine, a family owned business where they care about each one of their customers and are willing to go up and beyond to satisfy their customer needs. They want to somewhat get to know you to show that they care about each individual customer with a name and a past, to see what tastes you have in regards of what kind of jewelry you’d like “if you look good you feel good”. Although their goal is to make sales because that’s what every company is about. They do not force you or push you to buy a product, they are genuinely there to be helpful, and make sure the customer leaves with a good experience. I felt comfortable being there not like they weren’t going to take no as an answer. I can say I had a great experience there and hope to...

I give the 5 stars to Jesus!! Recently went into Riddle’s to help my daughter with her engagement ring that was sent off to be resized. When the ring came back it was way too big. When the employee Cindy sized my daughter’s finger it was a 7, but when the ring came back it was a 7.5. It was way too big for her finger. Jesus was exceptional with getting Taylor’s finger sized and making sure that the ring would be a perfect fit. Jesus also made a phone call to make sure that he could expedite getting the ring back as quick as possible since we had not had a good experience with Cindy. I personally have spent a lot of money with Riddle’s and have always dealt with Jesus, and he has always done a fabulous job with customer service and we have always been very happy with him! That’s why we always go back there. I was very disappointed with the service that Cindy gave to my soon to be son in law, since I recommended for him to go there. I wish that he would have started out with Jesus. It wouldn’t have been such a shit show to begin with. He spent a lot of money on the engagement ring and Cindy’s mistakes about ruined the whole proposal plan. I just want to give a HUGE THANK YOU to JESUS you are...