Century Upholstery — Local services in Doraville

Century did a good job re-upholstering my sofa/sectional. I only gave it 3 stars because of the customer service aspect. I emailed them on 2/2/21 and requested a quote. They quoted a price and an estimated completion time of 4-6 weeks. They picked my sofa/sectional up on 2/4/21. Fast forward, I emailed them on 3/16 and 3/23 and was told they were working on the cushions. They emailed me on 3/29 and said they were getting a busy signal when they tried to call me. I'd received numerous calls on my phone that day so I didn’t understand nor was I aware that a cell phone could ring busy. They said they needed more fabric and asked if I'd like to have the parts of the sectional delivered that were complete and I said yes. My sofa/sectional was delivered on 3/31 with Century still needling to complete a pillow and the 2 arm protectors. I went by their shop on 4/9 and picked up the 3 remaining pieces because they could not deliver them until 4/12. In my opinion, when they knew my furniture would go past the 6 weeks estimate they should have contacted me. I should not have had to contact them 2 more times. So many weeks and 38 emails later, I have my furniture however I will not...

I can't say enough good things about Andy and his incredible upholstery business. This is, without a doubt, a well-deserved five-star review.

Century Upholstery’s craftsmanship is absolutely unparalleled. They recently created a custom sofa and a bed for my home, and the results have exceeded all of my expectations. The attention to detail is remarkable—from the perfectly tailored fabric to the impeccable stitching, every element shows a true dedication to his craft. The quality is so high, it's clear these pieces are built to last a lifetime.

Beyond the stunning work, the customer service was exceptional. Andy was a pleasure to work with from start to finish. He was patient, communicative, and truly took the time to understand my vision. The entire process, from the initial consultation to the final delivery, was smooth and enjoyable.

If you're looking for custom furniture or upholstery work, look no further. You won't find better service or quality anywhere else. I am absolutely thrilled with my new pieces and highly recommend...

I hired Century Upholstery for several pieces for a client install. The day before installation, they informed me nothing was ready — forcing me to cancel my entire install and multiple other teams at a cost of $1,300. Asking for more time is one thing, but failing to communicate is another.

When the pieces finally arrived, the workmanship was sloppy and I was mortified that these were the pieces delivered to my clients. They failed to follow instructions in my emails which specified trim spacing. They ruined thousands of dollars of fabric and trim. Rather than apologizing or offering to fix the issues, the manager became aggressive — shouted profanity at me during the meeting I arranged in hopes we could find a solution. I left feeling unsafe.

To make matters worse, their delivery crew scratched my client’s floors and door when they picked up the pieces and when they returned them.

Unprofessional, careless, and unwilling to stand behind their work. I still cannot beleive they delivered products that look...