Harmony Massage & Spa — Local services in Doraville

I treated my boyfriend for his birthday to a couples 30 minute foot massage, 60 minute body massage, and a 60 minute float. The floatation tank experience was 5-stars, the foot massage around 3-stars, but the body massage experience was awful and I would give it less than zero stars, hence the 2-star review.

The entire experience felt very rushed: we moved through 3 rooms during our visit and felt the relaxation jolted away as they rushed us from space to space. We made appointments over 2 weeks in advance and they weren't overly busy. We also had to correct the therapists during the session multiple times as their technique did not justify the pressure. (I love pressure, but deep massage without skill is dangerous) I gave feedback to the manager whose unapologetic response left me feeling like they didn't care.

Upon checking in we were asked if we wanted relaxation or therapeutic massage for the body massage, plus what areas to focus on. My BF wanted focus on his neck, shoulders & back. I wanted a full body massage with even focus across all regions.

They started with the feet soak in chairs in a room with a TV muted with music on. After the soak, the ~20 minute foot massage was next. No communication, they just grabbed your feet and put the recliner back. My boyfriend commented that he watched my toes being worked on while his toes were never touched. Both therapists used fast & repetitive strokes, with a lot of pressure on the arch of the feet. I had to tell the therapist to move to a different part of my foot. Other areas of the feet were almost completely ignored while some were over-worked. The hot stone portion at the end was nice until he put the hotter side of the stone on the top of my foot which burned.

Next up, body massage. Both therapists got onto the tables to increase their pressure. When the male therapist got on top of the table with his knees on either side of my ears straddling my head, I could feel his pants on the back of my head. In 20 years of receiving massages all over the US my head has NEVER been straddled.

After some amount of time, my back felt over-worked. I said I wanted to turn over. He told me to hold on & left the room. I looked at the clock & 36 out of 60 minutes had passed. I decided to turn over before he came back. I asked for my legs & arms for the rest of session. He said "head too?" and I said "ok" - After some very fast and hard strokes to my forehead, he started to put my head into a neck stretch & I stopped him. At this point, I did not trust him to be able to safely stretch my neck and I told him to please focus on my arms & hands. He worked on 7 out of 10 fingers, which is a sign that he was NOT focused on what he was doing. He finished putting pressure on my thighs, but the buzzer rang & he stopped before finishing.

My partner said his therapist did not do the focus on the neck & shoulders as he asked for, spending most of the time on his back, with some work on the legs, head, and neck. He was not warmed about the hot stones and he said the experience was jarring as they were very hot and unexpected. For him: 45 minutes face down & 15 minutes face up. For me 36 minute on back & 24 minutes on head, shoulders, arms, which would have been the same as my partner if I had not requested a change. I asked for full body & got mostly a back massage.

We will definitely go back for the floatation tanks. We plan to give the massages one more try, doing longer feet massages and asking for relaxation instead of therapeutic for a shorter time period, emphasizing not to spend 2/3-3/4 of the time on the back.

Full disclosure: I am a licensed massage therapist since 2008 who uses hot stones in my practice. I have thousands of hours of education and special training for hot stones to secure liability insurance. I am concerned this staff does not have the adequate training and skill to be using deep pressure or hot stones. Straddling a client's head on the table is also a...

My 2nd time was very poor, as I did not receive the same masseuse, I didn't remember or asked neither did they ask me if it was my first time or did I want the same masseuse. I paid for a 1 hour full body massage, and had no preference on the sex of my masseuse. The massage felt more of a chiropractor session then massage. As I paid to leave My masseuse is waiting almost at the register While the owner Mark checks me out. I didnt decide to leave a tip because the service was not even at all what I was requesting for As I walk out, another associate yells "mame" multiple times while guest are in the lobby, I walk back and she shows me the receipt and asks for a $10.00 tip of my service, I clearly drawled a line through the tip portion of my receipt indicating no tip. I WAS completely offended this associate shouts for me to come back to the register multiple times like I did not pay and for her and my masseuse to be standing right next to each other as we are discussing the tip was completely unprofessional! There is no gratuity fee in the service nor is it a requirement only suggested!!!! "MARK" the owner was there as well and I asked him about the tip being optional and he as well said it was only suggested. So I clearly stated to him being that it is suggested and not a requirement, that I make the final decision to tip or not and should not be yelled at by his associate to tip what they wanted me tip especially with the same masseuse inches away from me. Mark proceeds to say "they are not my slaves, they only work for me." I mentioned nothing of anyone being slaves only how poorly they were conducting buisness in front of people and my masseuse, if you were in a resteraunt and your waiter swiped your card and brought your receipt for you to sign, your waiter should then walk away until you either sign, tip ect... not stand over your shoulder to see what you will tip them and if you don't tip them because of whatever reason the manager should not follow you out to the parking lot or cause a scene because you did not leave a tip Maybe your employer had poor service Very rude and an...

I was recommended to this place by a dear friend who has been a longtime customer. Maybe I went on a bad day, but the service fell short.

Overall I just felt like it was a massage processing line and I was a product on the belt to be moved along. I didn't feel the passion or interest in massage here, it was just timer, massage, times up and done.

I get that there's a worker shortage and pandemic, but they need to take some measures to preserve the overall vibe and customer experience.

Some specifics:

I got this young guy and while his massage was OK, like he did put effort into it, I noticed there was about 10min lost to him getting up to retrieve things and coming in and out. I mentioned this to the front desk, and they said all that is "included" in the 30min. I paid $50 for an hour, 30min would be $25, and 10min out of that would be ~$8. It's not the worker's fault but management should reconsider this and factor in 5-10min so the customer is getting a full 30min.

I made a request at a certain point to change the approach, and the young guy complained loudly in Chinese to the front desk and sulked. That was a bit unprofessional, I'll give him a pass since he's so much younger and likely learning his way in the workforce...but that made me uncomfortable as a customer and I considered asking for another massage therapist. Thankfully it went OK, as in nothing bad. But that put me in a weird, stressful mindframe when I came here for an hour of relaxation.

Will I return, I wish I could, but I think I might seek out a place or individual with more of an individualized space and interest to massage. It felt too much like the workers here just learned a certain way to do the massage and implemented it for the set amount of time. $50/hr is too much to...