Brackin Appliance — Local services in Dothan

Subject: Feedback on My Recent Experience at Brackin Appliances

I hope this message finds you well. I wanted to share some feedback regarding my visit to Brackin Appliances today, as the experience was quite unsettling.

My sister, recently purchased an entire kitchen set from your store and had recommended a refrigerator that I was considering purchasing as well. She spoke highly of your store, and I was eager to support a local business over a big-box retailer like Home Depot.

While at the store, I encountered a young man who was incredibly helpful, honest, and articulate. He made a positive impression and represented your business well. Unfortunately, my overall experience was marred by the conduct of two other employees. I was trying to purchase a refrigerator and was hoping for pricing comparable to Home Depot. However, the situation became unnecessarily complicated and, after spending an hour in the store, I ultimately decided not to proceed with the purchase.

The contrast between the professionalism of the young man and the behavior of the other two employees was stark. His honesty and effort stood out, but the lack of transparency and support from the others left me disappointed and frustrated. Regrettably, this experience has led me to decide not to return or support Brackin Appliances in the future.

I sincerely hope you recognize the exceptional qualities of the young man who assisted me and take steps to ensure all employees uphold a similar standard of service. It’s disheartening when a local business doesn’t meet the expectations of customers who want to support it.

Thank you for taking the time to read my feedback. I hope it can contribute to improvements in customer service at your store.

Best...

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