UNITED GYMSTARS AND CHEER OF DOTHAN — Local services in Dothan

My son participated in ninja course for approximately 3 months. The teacher was often late (15-20 minutes late for a 45 min course) and on the phone texting during the unchallenging class. I emailed to cancel the class per the online instructions at the time - email with a 30 day notice. I was charged multiple times after this. I sent numerous emails and left voicemails with zero response for months. I finally received a response letting me know I would get a refund. Approximately a month passed so I followed up again. Within a week the refund arrived - the check was written out to my 6 year old son. Luckily the bank was able to deposit it since he has a minor savings account, without this I would not have been able to recoup the funds. Be careful when signing up as you are required to give bank account/routing information and left with massively delayed and deflected solution(s) when...

I can’t say enough good things about Brandy who works at the front desk. She always goes above and beyond every single day—not just for my kids, but for me as a parent as well. Whether I have questions about scheduling, classes, or any kind of promotions going on, she always takes the time to Patiently explain and find ways to accommodate my families very busy schedule And because of her efforts, my kids got to attend summer camp. She also took the time to reassure me that my kids are in good hands. That kind of personal care means the world to me. You can tell she genuinely cares and is invested in making sure both parents and children feel supported and valued. She’s truly a blessing to have at the front desk, Thank you for...

Start date stated August 8 and was told I had an overdue balance and needed to pay for April. Really disappointing to have to pay for something my child couldn’t attend because there are multiple start dates in the parent portal. Definitely hope they fix that for future parents. Staff refused to let me speak to a manger until my anger was very obvious. Still ended up having to pay $53 for a service that was...