KX Nails Bar Orlando — Local services in Dr. Phillips

If I could give them zero stars I would, that's how bad this experience was. The man doing my nails shamed the color I chose (WHITE because of a photoshoot) he said it was boring. He judged me for having short nails saying that I "eat my body" by biting my nails but I explained to him that I cannot have long nails due to work and they break all the time. I told him that some people also bite their nails due to nerves or boredom and he started to make me feel as what I said was not valid because in his exact words "this country gives you everything". I explained to him that everyone is different but he just kept on mansplaining. I told him several times I needed the acyrlics to be short because I cannot have them long because of work and he did not seem to care he just kept being rude about everything as if I was an inconvenience. The whole time I was there I saw Tiffany having great conversations with the customer she was helping meanwhile I was having an awful encounter. All in all, I just tried to get my nails done for a photoshoot I have tomorrow and I spent about an hour just being judged and spoken to in a condescending manner. It was terrible I just could not wait to leave the establishment from the moment he started with...

Very unprofessional and rude. My elderly mother went today (12/15/2021) to get her pedicure and was greeted by a screaming male worker. When asked why he was yelling at her - he opened the door and said “if you don’t like it leave” - she has been coming to this nail salon since it opened, but never again. The owner is very rude and is always screaming. I have contacted the better business bureau.. do yourself a favor and find anywhere else but here. Horrible way to treat people!

To respond to your reply: She did use her hand sanitizer from her purse and showed you. There is video footage of that, just as well as your business should have video footage of it too. No reason to yell and mistreat your clients. An elderly woman at that. If anyone knows her, anyone will tell you that she has been the most cautious person during this covid time, so do not even try to pull the covid card to save face! there is absolutely NO REASON to yell at any person, specially if you are a small business owner. I am sharing this on all platforms where your business is found, remember you also have parents. WILL NEVER HAVE MY MOTHER RETURN TO YOUR ESTABLISHMENT.. she had been a faithful client...

I visited once and will never go again, nor can I recommend this nail place to my friends/family. I came to this location asking to get some lifting dip removed from my nails and requested a regular (no dip or gel) manicure. They were not up front about the pricing. It lists $15 for a regular manicure...no mention of a $10 charge for dip removal. $10 is also high for dip removal and not competitive pricing. Had I been told this before I sat down, I would have said "no thank you" and gone to a location with better pricing. Next, I accidentally knocked my nails on the table where they dry and while I admit this was my mistake, they seemed incredibly annoyed and were not kind about this. They came over to spray a "quick dry" on my nails, which seemed odd because I don't understand why this wasn't offered right from the start? I understand that regular comes with drying challenges, but I left with lines in my nails. By the time I was done, they seemed SO "done" with me and didn't try to make sure I was a satisfied customer. Not worth $25 price tag for this. This is the worst nail salon I've been...