Tech MD Draper — Local services in Draper

My wife has a iPhone 8plus that needed a new screen and asked about a battery. The guy ( driving a prius ) before even discussing in person what prices are and what we could afford he just started on her phone. After he said he was almost done My wife went to go get cash and when she came back he said he did put in the new $100 battery that I did NOT say “Yes let do it” After she told him she didn’t know due to the price of the battery due to pricing he said he could put the old one back in. Why after him using a heat gun to install the new battery would we say “ take off the screen and give me back my old one.” The guy seemed annoyed but he did NOT confirm with either of us! After he left, he left a mess and the back to another iPhone that was even a different color. We had sticky glue stuff on the counter from the heat gun and and a couple screws and plastic wrapping from opening things. Her phone now only works about 75% of the time when she goes to text or do anything with her phone. That did NOT happen before. The battery isn’t even nearly as good as a original iPhone battery even though they said the battery he put in was a iPhone battery. I Have a different person coming to fix her phone today. If the phone is successfully fixed and the different person to come fix the phone will actually fix it. Depending on the customer service and quality I will keep it as a 1 star until she’s properly taken care of.

Update: I am changing From 1 star to 3. Marcelo contacted my wife and she said he was nice and professional plus he cleaned up after himself. He gave me $50 through Venmo which I appreciated. Now hopefully the battery and ghost typing...

Dustin, the owner of Tech MD, is an absolute gem in the realm of technology repair. From the moment I reached out for service, Dustin distinguished himself with his prompt responses and a palpable passion for technology. It's rare to find someone who combines such expertise with a customer-first approach.

One of the most impressive aspects of Dustin's service was the affordability. In a world where tech repairs can often be exorbitantly priced, Dustin offers a refreshingly fair pricing model. His transparent approach to costs meant that I knew exactly what I was paying for, without any hidden fees or surprises.

Speed of service is another area where Dustin truly excels. He understands that in our digital world, being without our devices can be a major inconvenience. Therefore, he goes above and beyond to ensure quick turnaround times. My own experience was nothing short of remarkable; I was back up and running faster than I had anticipated, thanks to Dustin's swift and efficient repair work.

Moreover, the quality of the repair was top-notch. Dustin's attention to detail and commitment to using high-quality parts ensures that not only is the immediate issue resolved, but also that the longevity of the device is considered. He doesn't just fix the problem at hand; he looks at the device holistically to prevent future issues.

In conclusion, Dustin at Tech MD is a standout in the tech repair industry. His blend of affordability, speed, quality, and customer service makes him the go-to professional for any tech needs. Whether it's a minor issue or a major repair, Dustin's expertise and dedication make him an...

Terrible customer service! Don't give them your business! He was so rude, also quick to insult me and very hard to understand. He will attack you for asking him nearly anything, especially if you ask him to repeat himself even once. Then he will state it's $50 to stay on the phone with him to set up the appointment.. I'd pay $50 to have never had the interaction.. it was really a next level, bizarrely awful experience.. Do you want someone like this with your phone? Personal information?

The website is missing a ridiculous amount of phone models, options for repair, and he will give you conflicting information over the phone and in the chat. The website looks fishy, like it's a scam to harvest your personal information just to drive you off after it's obtained. Also looks like it was made in the early 2000s by a DND high school student with a people person problem. This was one of the worst customer experiences I've ever had.. It was astonishing to see how someone could produce so much aggressive, negative communication in such a short amount of time. No excuses for this awful unwarranted behavior.. Don't make...