Target — Local services in Dublin

Beware! This Target store sells electronic devices with mismatched serial numbers (the Serial number on the box and receipt do not match the serial number on the device).

I purchased Apple AirPods on 08/12/19. I went back to store to return the AirPods the next day but the store manager, Nick, would not take the AirPods back because according to him “the serial number on the AirPods do not match the serial number on the box and receipt”. I indicated to him that those were the same AirPods which I purchased from that Target store. But he would not take my words and wouldn’t take the return. Instead, he asked me to contact Apple.

I came back home and contacted Apple and according to Apple support, “what you see on the AirPods itself is not the serial number”. Per Apple, the serial number of the AirPods can be found on the iPhone in Settings About AirPods.

After two hours of wasting my time discussing with Target store manager, driving back and forth to home and Target, discussing the issue with Apple support, and showing store manager how to properly find out the serial number of AirPods on iPhone, that store manager finally accepted my return. Not only the manager did not apologize, he even accused me of being rude and threatened not to help me when I commented that the store lacked a proper procedure to verify returned AirPods. The entire experience of returning Target’s AirPods was unpleasant, time-consuming, inconvenient and required me, the customer, to contact Apple on Target’s behalf to proof that I was returning the same AirPods which I had purchased the day before.

Clearly this Target store does not have a proper and effective procedure in place to verify returned AirPods and the burden of proof will be on the customer to waste his/her time to provide evidence far beyond the store receipt and original purchased item.

Be aware: If you purchase any electronic device from Target, check the serial number of the device and ensure it matches the box and receipt before leaving the store. Otherwise, you may have to jump through hoops to get Target to accept...

I ordered the benzoyl peroxide foaming cleanser and received the sacylic acid cleansing gel.

I can't even keep track of the number of times receiving the incorrect item. The picking employee should have to scan each item for the computer to confirm the correct item is pulled.

Instances when they just mark out of stock not relating to this order I have gone in to find it without difficulty. Seems no effort is given to the guests' requested item when paid. Additionally, don't mark the item canceled. Give the guest a chance to source it from another store or have it shipped. it's an inconvenience to have multiple charges on my bank account waiting for a refund and the charge for going in or reordering from another store.

I understand items may be incorrectly stocked or misplaced. However, a little effort and patience are typically correct for the in stock item. Must be a nightmare with the inventory discrepancies due to the employees' mishandling orders by giving the wrong items or marking out of stock when it is, in fact, on the shelf.

This is a reoccurance for the Livermore and Dublin East stores, while Dublin West easily manages by consistent zoning of departments and accurate order pick up.

The executive leadership needs to better direct and coach their teams to provide a shopping experience that makes target stand out from Walmart, CVS, and Walgreens. otherwise it is just the same and no reason to shop the slightly more expensive merchandise from Target.

As of right now, I have the burden to buy the correct item from Walamart, and since it's closing time, I go out of my way to return the incorrect item to Target.

The fast, fun, and friendly atmosphere is fading away, and these stores are failing the communities they serve. I hope this reaches the corporate district leadership responsible for this area.

Further action on my part is to apply this on the survey in email and online to the...

Worst Shopping Experience Ever - Drive-Up Disaster

I had the most frustrating drive-up experience today, which completely defeats the purpose of a convenient service. I placed an order for 6 packs of milk for my newborn and chose drive-up because I had my baby in the car.

First, the associate brought me the wrong order and mistakenly scanned my pickup code, marking my entire order as "picked up" before I even received it. When I pointed out the error, she suggested I come inside to get it myself, despite me explaining I chose drive-up specifically to avoid unloading my baby. Her suggestion that my mom could watch the baby was unprofessional and missed the point entirely.

After a wait, she returned with only 5 of the 6 milk packs I ordered. She didn't mention the missing item and simply left. When I called her back, she claimed the 6th item was "canceled by the system" and I would get a refund. However, my Target app and email confirmation both showed all 6 items as picked up.

I had to go to the customer service desk to resolve it. There, the staff insisted the system was slow to update and questioned if I had canceled the item. They eventually gave me the milk, but it was framed as they were doing me a favor by giving me the item I already paid for, instead of apologizing for the mistake. I never received any cancellation email.

I highly doubt an item was ever canceled. It seems the associate simply forgot it and invented a system error to cover the mistake. Terrible customer service from start to finish. Always check your items...