uBreakiFix - Phone and Computer Repair — Local services in Dublin

DID NOT REPAIR OUR PHONE AND MADE THE ISSUE WORSE - I went in to have my phone’s camera assessed and hopefully repaired. When I first arrived, without even inspecting the phone, they told me I likely needed a replacement, which would cost $179 and they could have it shipped there in a few days. I asked if they could attempt a repair first, they agreed. I was told that the claim on file stated the lens was broken. I explained that I submitted my claim by phone and I don't know why the CSR entered it as broken when I made it clear it wasn't broken. the lens was NOT BROKEN, not scratched, not chipped, not damaged — the issue was that the rear camera wasn’t working, while the selfie mode was functioning normally. I reiterated and told multiple people that the lens was intact, the team said they would take a look.

After about hours, I returned to pick up the phone. I was told it was fixed, but upon stepping outside to test it, the issue remained, and now it was worse. The rear camera still didn't function, and now the selfie camera, which had been working when I dropped it off, was blurry and unable to focus.

We went back inside and informed them of the issue. It was brought to a manager’s or (lead person in charge) attention, and his response was simply, “Well, you didn’t have to pay anything. It was of no cost to you.” There was no apology, no acknowledgment that the device was now in worse condition, no ownership for messing it up, no reason given as to why it was worse now, no effort to understand the original concern, which had been explained clearly from the beginning and multiple times. He was dismissive and kept repeating that there was no out of pocket expense on my behalf. He refused to address it, refused to help us, refused to speak to the team and find out what went wrong, no attempt to put the old lense on or back to it's original state when it was working.

In the end, they were correct—I did need a replacement—but thankfully, my vendor only charged me $99. I'm not sure why they were trying to get more money from me.

To be fair, the young man who greeted us was very friendly and courteous. However, the team as a whole needs to improve in listening to and accurately addressing customer concerns. The manager or lead, in particular, could benefit from training in customer service and communication. Even though they were unable to get money from me because I had a warranty, I'm sure they got money from Verizon. I did report them to Verizon and they said that was unacceptable and would look into it themselves.

This was my first experience getting a phone repaired, I assumed this was their specialty and they knew what they were doing. They treated us poorly and made our situation worse.

Unfortunately, I would not return to this location and would recommend seeking service where accuracy, professionalism, and attention to detail are...

I had the worst experience in this store and the entire UBreakifix company.

Short story, there is a disgruntled employee at the Dublin location. He simply hates his job and is too proud to work at a ubreakifix store. He refused service to me for no apparent reason, other than not having a good day or not liking me.

Long story, my phones screen broke and I have the Verizon insurance. I went through the verizon webite, and then Asurian to submit a claim, pay deductible, select store, date/time all that.

Walked in the store at 10AM right after they opened. There was a guy, African-American, average build, average to tall height. He wasn’t wearing a mask when I got there, and after he put it on, it was only covering his mouth and not the nose.

He couldn’t find me in their system, I explained that I went through the claim process online, and he said they can’t find it and I should have reserved a part!! I asked him what should I do then? And started being very rude and told me “it’s not my job to tell you, call them”!

Anyway, I went out called verizon, asurian, and they confirmed the claim and location, I had the rep stay on the phone when I walked back in to make sure they can sort it out together. When I walked in, I had two phones in my hands and was struggling to put my mask on, he started shouting at me that put your mask on. I brought it to his attention, I’m doing my best, however, you were not wearing it yourself when I initially came in.

He then started shouting at me again, that get out of my store, I refuse service to you, and continued cursing at me.

I walked out, called back verizon, assigned me another store in Oakland. Drove all the way there. Surprise surprise, such a store does not exist!!! I received a confirmation email with the address, but no store to be found at that address. You can check it yourself: 4299 PIEDMONT AVE STE B OAKLAND, CA 94611

I ended up in Union city for the repair. Just google map it and see how much I drove in one day and waisted an entire day to get a simple screen fixed. If this seems right to the owner of these stores, well good luck!

Note to owner/manager: Having a disgruntled employee is bad business, simply let him go. I don’t know how the owner/regional manager is handling these stores, but whatever it is, something is wrong. You can’t have a location with bad employees and locations listed that don’t exist, you might wanna...

Do not ever use uBreakiFix. The people working in the store a pleasant and professional, but management and ownership is TERRIBLE.

On the advice of Google I took my phone to the Dublin, CA uBreakiFix store to repair a faulty battery. The only time I got an update on my phone was when I called to ask. Eventually when making my weekly call to check on my phone it would go straight to voicemail and I never got a call back. I ended up calling their 800 number and talked to a rep at corporate after 45 minutes on hold.

The rep was very nice and put me on hold again after hearing about the problems I'd been experiencing. When she came back on the line she told me that the Dublin store had closed permanently and had been closed for some time. Nobody at the store had thought to call and let their customers know that their phones were now being serviced out of the Union City store.

OK, fine, pandemic is still going strong, it's hard for everyone to find employees right now so I can see that maybe the store had to close, but the franchise owners should have called every customer to let them know. So now I call the Union City store and am told they've been in contact with Google to get the phone fixed. That was 2 weeks ago, and today I call to get a status update (because remember, they will NEVER call you to update you) and they tell me that Google has told them to put back all the original parts and ship it back to me, still broken. 1.5 months they've had it and my phone will not be fixed.

DO NOT TAKE ANYTHING TO uBreakIFix. If it is a warranty repair then choose any other option. If you are spending your own money on the repair, then I implore you, find...