American Signature Furniture — Local services in Duluth

PLEASE STAY AWAY FROM THEM!!!!!

On 8/7/2019, I entered the Duluth American Signature Furniture store, I selected two sofas and one chaise, and I applied for financing. David Batusic was the service associate that assisted me. As he was processing my order, he said the first available delivery date was 8/14/2019 for the two sofas, and that the chaise (not in stock) would be delivered on 8/23/2019. I agreed with those dates and left the store. Delivery Date #1 8/14/2019: My two sofas were not in acceptable condition; one had a stain, and the other was broken. The delivery experience was completely unacceptable; the delivery crew gave no personal introductions, they did not wear protective shoe coverings inside, they used a hand-truck on bare wooden floor, and even used spit to try and remove a stain! They had no regard for my personal property; they ran furniture into my entryway glass door, door knob, and into the stair railing. The crew was reckless, they took no ownership of their mistakes, and I did not feel safe with them. When I contacted the store, I was placed on hold for almost ten minutes before being hung-up on without any further acknowledgement let alone resolution! Gabriela Nava (corporate customer service) confirmed to me that she would send a service tech for the stained sofa on 8/20/2019, and would provide an even exchange for the second sofa on the 23rd. Service Tech 8/20/2019: The service technician Ramon Allen arrived at my house. He was very polite, professional, attentive, and he cleaned my sofa without issue. On this same day I received a statement from the American Signature Financing company informing me that I need to start making my payments on 9/4 of a purchase that is not even completed. I contacted American Signature Financing company regarding my transaction dates, and I was advised to contact the store for an adjustment since delivery had not been completed. I was told this would be the easiest way to get the problem resolved. I called the store (Duluth Location), and the Customer Service manager (Mobin) was unnecessarily rude to me. She told me that they don’t have anything to do with financing that It was my problem if I don’t have the money to pay the bill. I was extremely upset. Mr Allen, called the Duluth store and spoke with a woman to try to figure out why I was being charged the first day and not the day of the delivery as per protocol. He also referenced Mobin's unacceptable behavior to this woman with whom he spoke. So I called corporate (Agent Jocelyn Aranda) to inquire as to why they processed the transaction the initial day that I was at the store instead of the day I received the merchandise. At the end of both calls I was refer to call back again to American Signature Financing. Delivery Date #2 (Chaise) / exchange sofa 8/23: My window of delivery was between 230-430, and I have a proof on emails. American Signature Furniture (ASF) contacted me at 1:45 pm to let me know that drivers were 57 minutes away from my house. Since it was a Friday, I decided to leave the office right after the call. While I was on the road, the driver contacted me to let me know that they were at my property, and that I needed to reschedule the delivery since I was not there. This was at 2:07pm! I argued with them over the phone telling them they were early, and that was not my problem. They told me that they didn't have time to wait, and that if did not arrive in 15 minutes they would leave! I was so mad that I contacted ASF corporate to report this I arrived at my property at 2:25pm. Once again, the delivery experience was awful, unprofessional, and unacceptable! I WILL NEVER EVER come back to purchase anything from them even thought I apply for financing with them at this point I will bring my business to a different place. FYI this was only my first purchase of several ones that I...

Cannot fulfill orders. In mid May 2025 my husband and I visited the Orange Park Florida location and worked with a gentleman named Roscoe. He was extremely helpful while we were picking out furniture for our home that we are moving to in North Georgia. I was very impressed with his product knowledge.

We were very excited to receive our delivery on July 1 which included a custom sofa. At that time, the manager on duty said that it would be absolutely no problem getting everything delivered on July 1 including the custom piece.

We ordered two beds, two sofas, a coffee table, and china cabinet, and a few other items, all basically from the same collection to work well in our open concept home.

During the past seven days, we have been told that are in stock bed. The one that is going in our bedroom is going to be delayed because it does not have all of the pieces. I have also been told that my in stock so far is going to be delayed probably until September. This information was given to me by someone at the Georgia store who would be handling the delivery.

I have rheumatoid arthritis and fibromyalgia, and simply do not have the ability to wait this long for in stock non-custom pieces to be delivered to my home especially when I paid for them info several months ago. I decided to call the 800 number to see if I could get any assistance whatsoever and I spoke with a woman there who told me that my sales rep had better get on the ball and do a front door request. I was a little taken back by that, because my sales rep has been reaching out to me almost every day trying to get updates and get my orders to me quickly. She also told me that sometimes when someone get something delivered and it is damaged, they take parts from other pieces of furniture to give to the person with damage furniture, which might explain why all of the furniture that was allocated to me in May is not going to be delivered to me. This is by no means an appropriate way to conduct business.

It honestly should be illegal to take payment for something such as an in stock non-special order item and not for fill it in a reasonable period of time. I placed my order well in advance to ensure that I would have delivery on July 1 and I am absolutely disgusted with this process. I am in my new home now in North Georgia, and I do not have any furniture at all. I am not hopeful that all of my items will be delivered on July 1 much less and new and good condition. I do not want a piece of a leather sofa, sectional from one sofa and a piece from another and I do not want my bed to be pieced and parted together. I purchased all brand new items I’ve honored my contract. I secured my delivery date well in advance with the manager of the Orange Park store, who is now on medical leave, and I have fulfilled all of my obligations as a customer.

I definitely can recommend Roscoe as a very knowledgeable furniture specialist however, I wished he worked at another company, because the reputation that this company is building is not in alignment with my principles, nor the service I received from my sales...

I would give a zero star if there is an any option to give zero. I bought a chair from this store on Jan 3rd and they were telling me to pick up on 9th,Tuesday, at their store.

When I came back to pick up a chair, the warehouse was locked and nobody us their. They took over 1 5 minute to got out to check the customer.l and it was raining.

I picked up and got back to my house. There is no instruction to assemble the chair but it was easy. My wife liked the chair but it was broken in 4 days which was Jan 12th. I am on business trip and my wife said when she was sit on the chair, it felt like it slide back litte bit and my wife was about to fall on the floor. She stand up and check the bottom of the chair, the back legs was moving and bottom metal part was about to be taken out. She called me about it and I called the the store on Saturday. The store customer service, denny, said their return and refund supervisor was out of office on the weekend and coming back on Monday. So, I asked her that when is my return request start date. She said Monday is the return request date start when her supervisor comes. So, I asked I am calling you now and it is Saturday, how come you said return request process day is Monday. Also, I told her that last day of my return day will be finished on Monday and she said that is Tuesday. They have 7days return police that is start from the day pick up which means Tuesday. She was not really educated with their policy. She hold Mr since she was not able to deal with me. One guy picked up the phone and he was rude and hang up on me. I called again and talked to another lady, she told me that a manager of the store is processing my return now which they said they cannot do it with out return and refund supervisor. I left my wife phone number since I was on business trip.

My wife got a call from them and brought back to the chair. They took off 30% from the original amount when they refund. So, I called them on Sunday and asked then why they charged 30% on my price then that said restocking fee is 15% and we need to pay the damage of furniture for another 15%. What? It is defected furniture and not safe to use and they charged 30% on my card? I complained about it and the person said they will refund 15% damage if I bring they picture of defect but 15% restocking fee will be applied no matter what the funiture is defected or not. I told him that I am going to file on BBB and he said go ahead and do it and asked do you want to say anything else. What a great customer service. I complained on BBB as I said to him and I will see what they are going to do. Do not buy any furniture from this company. They will charge the restocking fee event though their furniture is unsafe to use and defected.

On the picture, some of screws were not placed on metal panels and that makes the legs were...