Legacy Toys — Local services in Duluth

Honestly wanted to love this store. It offers a huge selection of awesome toys. It's clean and organized. But the employees are absolutely horrible and I would confidently make the assumption that they are absolutely garbage individuals. Not one of the 3 young women working greeted us, asked us if we needed help or directly acknowledged us in any way. My sister and I were in the store with my 1.5 year old child on the afternoon of 5/7/23. We took our time walking every aisle of the half store amazed at all of what they had to offer. Until we got to the infant toddler toys. When your 3 employees working would one by one walk by us stare, glare, roll their eyes, mutter under their breath. They continued to do this as week browsed the rest of the store. Following, but not acknowledging in anyway other than obsene facial expressions and foul additude. For a store who's target audience is children you sure have witches representing you. This place was a must stop for me when planning my trip here. I...

Word of advice when shopping at this store, check items before you leave. They sell things kids beat up all day and then tell you they won't take a return when something that's 5.99 is broken and leaking. Will never shop here again. Ridiculous. Seriously, they lady said "we do not take returns of broken or not working items." Go to explorations, they have good customer service and working toys. Update-response to owner comment: the employee told me it would not be returned or exchanged before even asking if I had a receipt. Didn't say "store policy is without a receipt" they don't return. She said "store policy is we don't take returns on broken or non working items." So even with a receipt...

It was a crazy late Saturday afternoon. The staff appeared frazzled. I'm a grandmother looking for ideas for a gift for my grandson. I had one thought but your store didn't really have anything to go with that and staff wasn't able to help with that either. That's cool. But I was not able to get any help after that when I had a question about a particular toy. I did finally buy something and I was able to finally ask the person at the register about it. I changed my review from 3 to 4 stars because I realize it wasn't so much the store and it's employees but rather the parents and their...