KAY Jewelers — Local services in Duluth

Ordered a ring online. When it came in one of the diamonds on the side of it sat higher than the rest. So my options were to send it in and it take 2 weeks for it to come back or give it to my wife and return it later. I’m not giving my wife a defective ring for her anniversary and a diamond fall out and then they won’t replace it. And I mentioned I live over an hour away and I’m not going out of my way to make multiple trips to get this done. They offered no discount, nothing to rectify my bad experience. Then on my way out of the store I said, it will be sized to the same size as this ring correct? The guy said, yes I’ll make sure it’s on the paper work to get it sized. I literally just wished I had gone to Walmart. I go to a jewelry store to buy jewelry to take away complications, not add them and when I’m spending over $1,000 for a ring I expect the stone setting to be correct. Needs better quality control. I don’t know if it’s more the stores fault or the online portion of it. Either way, not a good experience. Will update review after I get the new ring. Update, the ring came back after a long wait with the stone set correctly but now the stone has a gray color to it and the other stones are clear. They start showing me under a microscope that it is clear and you can’t see any gray but they agreed they could see the gray with their own eyes..... I got my refund and went...

My fiancé, a Kay employee an I walked into the store for the first time this afternoon past weekend. We were at the end of our travel day and thought why not check it out as I love my citizens, and belovia watches. The consultant was friendly, and I found 2 watches I was very drawn too. Upon mentioning the member of Kay (my fiancé) the management shifted gears and prolonged the process of me swiping my card, with steps upon steps. Upon irritation of the disregard for the situation and the focus of making a sale, I walked away. The consultant was nice, however I feel the need to share my experience as an overall consumer. Inexperience and lack of knowledge on procedures. The biggest fault I find is knowing when We walked in we were treated as consumers. Upon disclosure of my fiancé’s employment, we were treated the absolute Opposite. The excuses, body language, and attitude adjustment i saw and felt, I will never go back to this location. People are people, and as a rep of the sales industry it is so sad to see the demeaning atmosphere for a customer, employee, and human being. 1star is too much. Please train your staff, and find people to ENHANCE any and every persons experience who walks...

Trinity from Duluth Kay Jewelers went above and beyond during every interaction we had and behind the scenes. I was being extremely picky to find my fiancée the ring of her dreams, which quite frankly made me a difficult customer to work with. Finding the right ring took many, many months. When I found the right one, they only had one more in inventory. I purchased it and unfortunately, due to not fault of Trinity, the order was cancelled due to inventory. I was on a time crunch. Trinity jumped on this situation right and offered to help me make the same ring by purchasing the band and diamond separately. When the original diamond came in, Trinity explained that she didn’t think I would like that diamonds quality. She immediately ordered a higher quality diamond for me. When this came in, she overnight shipped the band and diamond to get it set. She immediately provided extremely clear, prompt, and reassuring communication. She made the impossible, possible. My fiancée and I are so grateful for her hard work and dedication to this process. After the proposal, I shared a photo with her and she celebrated and congratulated us via text message. Thank...