GameStop Military — Local services in DuPont

Incredible customer service and commitment to every patron. I visited this location three times. The first time was to borrow a cable to charge a hand held of mine that I had purchased elsewhere (they didn’t have any on hand for purchase but were more than willing to let me hang out in the store for OVER an hour just to charge my device!). The second time, I returned with intentions of purchasing a PS Vita and the store manager was immediately more than willing to get out every device to let me pick which ever one I desired. He didn’t rush me. He didn’t push me away and he encouraged me to be picky. After much deliberation I purchased the one of my choice. I purchased it on April 5th and brought it in today, the 27th. Something with the device had gone wrong but they were immediately willing to help me without blaming me or attacking me. I left extremely happy, for the third time. I will always be returning to this store and I recommend you stop in if...

It’s something every time with this GameStop. I have never had a pleasant experience and have lived on this base for over a year now. To give some examples: I’ll call and ask if they have a certain game they’ll say yes I’ll come over then it’s gone, I go in to sell my games and they’ll only accept one or two, the customer service communication is subpar, unreliable business hours (they choose when to open), extremely limited selection with everything, disrespectful to military families overall. The last straw this time was having to wait out in the cold with absolutely no communication from the staff. I truly just cannot continue to go to this location anymore. I hope they either improve with their staff or replace the store with something else. Be...

This is mostly my fault for not saving my data. When I got the new Switch 2, I traded my Old Switch for credit. I booted it up and realized I needed to transfer data. I went back to the store within 10 minutes of the purchase and ask them if I can transfer my data. The lady at the desk insisted that I can do it online. I was hesitant, but listened to her. Now that I went home and tried all YouTube/google tips about transferring data, I realized that I lost all my saved data. Guess I’ll start over...