Charleys Cheesesteaks — Restaurant in Washington

I was genuinely excited to try the Old School Cheesesteak from Charleys, especially after seeing the photo on the menu. It looked like a cheesy, meaty, flavorful sandwich — exactly what you’d expect from a place that specializes in cheesesteaks.

However, what I received was extremely disappointing. The sandwich looked nothing like the advertisement. The meat was carelessly thrown into the roll, the cheese looked congealed and clumped, and the whole thing smelled off — definitely not fresh or appetizing. Honestly, it looked like it had been assembled in a rush and with zero care.

I’m not someone who usually complains, but this felt unacceptable. How do you even serve this to someone? The presentation was poor, the sandwich fell apart instantly, and the taste didn’t make up for it at all. For the price, I expected quality and consistency — instead, I got a mess.

Charleys, you need to do better. This isn’t just about visuals; it’s about delivering what you advertise and respecting the customer’s...

Great food and lemonade. But... my buddy always explains his hyper allergy to mushrooms everywhere he eats but especially here as i always get them and its cooked on a flat grill. Once they got mushroom in his. He had to use the epi pen etc and was apologized to and promised x number of free sandwhiches. Then then they failed to honour their word. The manager told him no. Being vetrans honour means a lot to us both. So of course i will share the story. Yes i still eat here. It may not be the worlds best philly like they claim but frankly its not a bad one. Ordered correctly its pretty good if...

It was....fine. It's a food court, so I don't expect gourmet. Probably should have tried one of the other places with a real line. Fried were a huge, soggy, unseasoned disappointment. Lemonade was made with lemon juice (though I doubt real lemons) and had a tang to it. Just be warned, it's not going to be like crystal light. Sandwich was solidly alright. If you have ever bought steakums and made a cheesesteak at home, it's pretty much that.

Meal pictured is a large PCS and Large fries and a large lemonade....