Mitchell Jewelers — Local services in Durant

Went in to see if they could replace a missing stone in a ring, the two ladies that were working there were nice enough. I explained that I wanted to wait for the repair because I didn't want to leave the ring.

They both said "she should be able to do that, you just have to ask her, unfortunately she isn't here". They said she will be here next week.

I said I will come back on Monday. ( I'm not sure who they were talking about) I said, I live 40 minutes from here but I will come back then.

Went back on the next Monday, same person said she just left for lunch but she should be back in an hour or so. I said I can't wait an hour just to find out "if" she can do it.

Then the lady said " I can make an appointment if you'd like". I asked, just to find out if she will be able to do it?

She said "I'm pretty sure she can do it ". So I said yes, I would like to do that. She said "she is booked for the following week, how about the week after that?" I said Friday would work, she said 10:00 am, I said sure.

She didn't write anything down but she said " okay I will let her know and she will leave that spot open." I asked " is there anything else you need from me?" She said "nope"

So two weeks later I drive back there. She comes from the back and says " Ohhh she isn't here today, she has sinus problems, and I didn't have your phone number.

Needless to say, I was frustrated. As I left she said " You could try coming back next Tuesday she should be here then." To which I said I'm not coming back.

I still have no idea who the "she" they were talking about was.

Terrible customer service, if you own this business and you happen to read this, you really should consider training your employees better.

I won't be returning to...

I had a Ring I got when I worked for United Parcel Service (UPS) it was in Real Bad shape when I got the ring back from Mitchell Jewelry it was better than I Image.They do Beautiful work. The owner and his wife are very friendly. And Willing to take time to answer any questions you may have.You don't find...

Thank you Mitchell Jewelers for fixing my necklace. I was worried that couldn't be fixed because it was so tiny but yall did a great job. It's very sentimental to me and I was in tears when it broke. Thank you for an awesome job. Everyone is extremely nice here. Will definitely refer people...