Express Factory Outlet — Local services in Eagan

WORST customer service EVER! I felt treated very poorly here by the staff and the manager. I made a request to return two items that were a size too large. They made no attempt to help me do that or meet me in the middle and sheepishly suggested that I browse around and buy other items they had on sale. They said it was because it was online but in the policy, it says they can be returned within 30 days so I was confused. It was extremely dismissive, condescending, and rude! I have had so many great experiences with Express so this will go down as one of the most awful express customer service experiences from not one but two employees. I left the store and felt like my whole day was ruined. What’s going on with this location? Roseville’s Express does such a good job. It wasn’t about returning the items, it’s about how you treat customers with dignity and respect even if they don’t get what they want. Needless to say, I will not be...

Very bad customer service, I did not feel welcome at all. Spoke with the manager at 12:30 PM on 11/18/19. And her excuse was sorry the associate has language barrier yet I over heard the associate talk to another shopper. No excuses should be made for lacking basic customer service skills such as: greeting the customers and asking them if found whatever they were looking for; thank them even if they are doing a return, and wish them a farewell such as have a good day etc. No wonder online shopping is doing great, why drive in a cold weather to be...

Went shopping at this store for a wedding I am attending this weekend. I wish I caught the gentleman’s name, blue eyes, average height, lower middle aged, BEST SERVICE I HAVE EVER RECEIVED, EVER. That man got my girlfriend and I in and out of there in 30 minutes with the best fitting set of dress clothes I have ever bought. Without him, the experience would have no doubt been a day trip. I highly recommend this location and if you are lucky enough to be serviced by this gentleman, you will walk out looking...