Ridley's Family Markets — Local services in Eagle Mountain

I have come to this Ridley’s for years. So this is an honest review of the good and bad I have noticed over those years.

First off, I love that it is attached to a Dairy Queen and a Beans and Brews, Sushi options, a flower market where I buy my wife orchids on the regular, an Ace Hardware, and an amazing bakery. We have spent a LOT of money in all of these stores. We love the convenience of having so much, so close. We love that there is an area to meet and have coffee over the flower station. We love that there has been an evolution of self checkout. One of our neighbors works at Ace - we love this! We love that we have our pharmacy here. There is a lot to love about Ridley’s.

Secondly, we love your amazing selection of cheeses. We have a very deep love for Merlot Cheese, but we also love the unique and custom cheeses which seem to be locally made! We love the locally grown food too!

Thirdly, we have had great experiences with so many of your workers over the years. We really have more good things to say than bad. There have been times when workers have made us smile on really hard days, and times when we have had some great customer service from all of the businesses attached to Ridley’s as well as Ridley’s.

With that said, here’s my honest constructive and negative feedback:

Sometimes the strawberries have mold on them. It has caused us to often skip buying some produce at Ridley’s, and go to other stores like smiths or Walmart to get better and fresher food. This is something that can be fixed. But truthfully, this happens 4 out of 10 times I go to Ridley’s. I’m sure I’m not the only one having these thoughts. I hope this helps.

Today, I had a very off putting experience with a cashier named Angelus. It started with me helping my daughter to learn how to use money. She had a dollar and wanted to spend it on some candy. Angelus helped her kindly, and at first it was a very positive experience. He took her money and even was personable asking how old she was and we talked about parenting a little. At this point, Angelus started making some odd comments about our parenting. Then I saw a stuffed dragon beanie baby at the front, and asked my daughter if she wanted it. She said yes. Angelus then started saying, “you just want that for yourself don’t you? You want to put that stuffed animal on a shelf with your other collection of stuffed animals and action figures, don’t you? You know, your wife is just going to laugh at you, right? I’m just saying, she’s going to laugh at you.” He continued to belittle ME for getting my DAUGHTER a stuffed animal. And I thought that was a little messed up for someone interacting with customers to be talking like that. Especially when I’m paying you MONEY for the stuffed animal. Why would you shame or belittle the person buying anything from your store? Who cares if someone has a shelf to put their beanie baby collection? (I don’t, but who cares if I did?). Bottom line, it was so off putting, I will avoid his lane even if I’m behind a long line.

Oh, and Angelus then called my wife “sweetie” when she paid him. It threw her off and made her uncomfortable. We have another witness of all of this transpiring, and we are happy to all come in and explain how anti social the whole experience was.

At the end of the day, I’ve had years of wonderful experiences with Ridley’s. I’ve had some negative experience just like anyone else, but this experience today was disturbing. And we hope that our honest feedback and also our continued love for the service you all provide can help in correcting an issue, which I’m sure we are not the only ones experiencing.

Thank you for everything...

Horrible Prices, bad business practices and overall awful service. #1. Ridley's Corporate keeps-and-holds all tips received at their in-store coffee shop Beans & Brews. The employees there **DO NOT get their tips. Instead, Ridley's Corporate HOLDS their tips for a minimum 6 months (who knows who's keeping count of who earns what on which shift during that time, etc...) and Ridley's will pay their employee's "share" to them at the end of 6 months. P.S. The employees have no way of knowing what is owed to them and most do not stay that long due to the verbally abusive and unprofessional management style these poor college-aged kids endure. Their Deli is the worst customer service I've received in a very long time. There's ONE woman who consistently delivers okay service, but the rest of them... Eesh. If you ask for anything, they act as if you're asking the world of them. There's a particular elderly short lady, who should've retired long ago, and when you ask her for anything she rolls her eyes so far in back of her head, I'm sure she sees all the way back to her own birth. PAYING CUSTOMERS should not be treated that way. It's a "customer service" job. If you don't like it -- DON'T work there. In the three years I've been a patron out of pure proximity & convenience, I've watched their prices SKYROCKET! I understand the price hikes due to inflation (2023), but the price gouging is unapologetically egregious. e.g. in the past 6 months, a Dozen Donuts went from $7.99 to $16.99. Avacado Dip went from $3.99 to $6.45, and 12 pack Soda went from $5-ish to $12.50. They've hiked 99% of the store up $3 to $10 dollars across the board. It's absurd how this dirty little store charges boutique prices. I can only assume they see the city is growing rapidly and soon they'll be pushed out of business. They can't possibly compete at the big store prices, so they're taking advantage of locals in the meantime while they can. There's a few employee's at Ridley's who are helpful, like the restocking guys work hard, one or two of the cashiers are pleasant, but overall, I feel majority of them would not spit on you if you were on fire. I, for one, am DONE spending my hard-earned money at this predatory store. They will not receive one more dollar from my wallet and I'll gladly drive the extra 2 minutes to visit their big store competitor that's quickly making them irrelevant. Oh, and DON'T get me started on the prices at their partner hardware company next door. I'm hoping the other big hardware store that just opened nearby does the same to them. My hope is that their taking advantage of our community is coming to a swift financial end as our city grows. Shame on them. I hope management enjoys the extra few dollars they've pulled from our teeth before the big store hostile takeover. Customers have had enough. Their employees are miserable and it shows....

I recently placed an online order for flowers that was fulfilled by the floral dept. in this store. The arrangement that arrived was not even close to what I had ordered. (I paid $53.00 and got the arrangement in the picture) The online company agreed to a replacement arrangement which was to be delivered the following day by 5 pm. It never arrived. At 4 pm, I called the floral dept. directly to ask when it would be delivered. They told me they hadn't even made the arrangement because the online company had not verified that it was ok to make the delivery after noon rather than the early delivery I requested. I pointed out that they could have been proactive and called the online company or myself to confirm a later delivery, which would have been preferable to no delivery, especially as this was a replacement arrangement. I also called the GM of the store who continued with a string of excuses about why my order was not delivered, including they got too busy with other orders and mine got lost in the shuffle…I guess my order wasn't important enough. My call with the GM explains, at least in part, the attitude of the floral dept. staff…poor customer service is often seen as the norm or acceptable when that’s the example demonstrated by an organization’s leadership. I ended up driving to the store (10 miles out of my way) to pick up an arrangement that should have been delivered 2 days ago. The 2nd arrangement was still not what I paid for and all I continued to get from the floral dept. staff was excuses about why they couldn’t give me what I ordered or have delivered it yesterday. I decided at this point it was better to cut my losses, but not before I expressed that good customer service sometimes requires taking personal ownership of a situation, which means going beyond the standard process and remembering that the customer is ultimately a real person behind the scenes who deserves the item or services they have paid for.

Bottom line…you might want to think twice about shopping here if you have any kind of an expectation that the employees or management of this store will care about you as a customer and not just a source...