Dairy Queen Grill & Chill — Restaurant in Eagle Mountain

Day 47, 1530 Hours, Eagle Mountain Outpost (Dairy Queen, Pony Express Pkwy) The sun scorches the asphalt like a flamethrower on a marshmallow. My squad—me, my growling stomach, and a dream of a Blizzard—has entrenched at the Dairy Queen drive-thru. Intel suggested a quick strike for burgers and soft serve. Intel was wrong. We’re pinned down, engine idling, in a line longer than a Tolstoy novel. The enemy? Time itself. I swear the car in front of me is knitting a sweater while ordering. 1600 Hours Morale wanes. The radio’s stuck on a loop of that one song I hate. I’ve counted the pebbles in the parking lot—73, if you’re curious. A tumbleweed rolls by, mocking us. The speaker crackles with promises of “just a moment,” but moments here are geological epochs. My stomach stages a coup, demanding I abandon post for the taco joint across the street. I hold firm. I’ve seen the menu’s glossy propaganda: those fries, that ice cream. Victory will be mine. 1630 Hours Contact! The window opens, revealing a soldier of the DQ ranks, apron stained like a battle flag. They hand me a bag—sweet, merciful calories! But wait. The order’s wrong. I asked for a cheeseburger, not a lone bun with a side of regret. Back into the fray I go, waving my receipt like a white flag. The line behind me grows, a mutinous mob of hangry civilians. I’m not sure if I’m a customer or a prisoner of war. 1700 Hours Second attempt. The correct burger arrives, but the Blizzard? It’s more soup than swirl, dripping like my hopes. I eat in the car, savoring the spoils despite the wait. The fries are crisp, the burger a beacon of greasy glory. Yet the cost of this campaign stings—hours lost, sanity frayed. The staff, bless their overworked hearts, move like they’re dodging sniper fire in a molasses storm. Final Log I’ve survived the Dairy Queen of Eagle Mountain, but at what cost? The food’s decent when it finally arrives, like finding an oasis after a desert crawl. But the wait? It’s a war of attrition, a test of human endurance. If you dare enter this battlefield, bring rations, patience, and maybe a book. Better yet, send a drone. Rating: 2.5 stars—one for the food, one for the staff’s effort, and half for the existential crisis I didn’t...

We went in to get a meal. When we got there there was a line of people and all of them were waiting for the food that they ordered. The receptionist was sweet as she took our order but she seemed like she was never trained. Because of the lack of training she looked very stressed and almost to breaking into tears. I hope that she can get trained to gain the confidence she deserves. We were waiting for our meal for about 30 minutes. Personally I didn’t mind the wait, but what I did mind what was going on in the kitchen. There appeared to be 3 workers working, but they weren’t working together and were kind of doing their own thing. Then out of nowhere more employees started showing up. In total there were about 7-8 employees. There were about 3 people working on our blizzards and we waited about 15 minutes for those. When we got them they were all melted. Then we waited for another 15 minutes for our food and the employees asked me what we ordered about 7 times. The big boss should make sure that they have the systems necessary so that the employees can see the orders they are working on. Worst part was when we got our food; the employee grabbed a bag from the front counter and gave it to us. The bag was sitting there before we arrived. Since I paid $25 for the meal I decided to eat it. Honestly that was not a good choice and it wouldn’t have surprised me if the meal was sitting there for 3+ hours. I went home painfully sick to my stomach for food I didn’t even order. My boyfriend got chicken tenders and they looked like they were chicken jerky. It was tough beyond compare. He accidentally dropped one and when it fell it sounded like plastic hitting the table. The manager told us that he was there since 8am and we were there at 8pm. Even if you are a manager you shouldn’t be scheduled to work that long. Based off of what I saw I wouldn’t surprise if he was one of the only managers. Overall food poisoning, wait time and the lack of attention to training their employees was disappointing. Definitely...

Ordered a chocolate dipped large cone on the app. Went to the drive thru. Told them I had a mobile order, so they said to pull up to the window. 3 other vehicles were ahead of me. It took them 15 minutes to take care of them. Then, when I pulled up to the window, no one literally acknowledged me. I rolled my window and kept trying to get workers’ attention but the teenage boy kept making food, a teenage girl walked by the window after 10 minutes of me sitting at the window with no one coming to tell me what was going on. After 15 minutes of that, I finally decided to just press my car horn in non-stop to see how long it would take them to come to the window. I timed them with my timer, and after 1 minutes 15 seconds of continuous horn honking pressed in non-stop, finally an Indian looking manager came to the window and asked how he could help me. I said, “I am here for my mobile order for Derek Lentz. It is just a large chocolate dipped cone. Why has no one been helping me or at least letting me know what is going on?” He ignored my complaint and questions and said, “I will get that for you.” Meanwhile, there were 3 cars in line behind that had been still waiting to even place their drive thru order. So basically, the whole team had ignored the drive thru for 15 minutes straight! I bet the vehicles behind me were shocked to see that all I was waiting 15 minutes for was a large chocolate dipped cone. Definitely, the worst food establishment and drive thru I have ever been to! The manager should be fired and his team should be trained on customer service! If I was the owner I would be appalled to find out how terrible this business...