Beans & Brews Coffee House — Restaurant in Eagle Mountain

I live right around the corner. I used to come to this establishment quite frequently until they lost the title of Starbucks. I had a horrendous encounter with the new manager of this location. If I can recall her name is Chelsea. She has the worst attitude towards her crew members. I wouldn’t even talk to my dog like the way she does to the employees. Her demeanor and customer service needs a lot of help. And on top of that the food lacked flavor. The iced vanilla latte was acidic and watered down. I will make it a point to drive further out of my way to go to the Saratoga stand alone Starbucks. At least the manager there has a...

Let’s start with this girl long black hair name tag “Michelle” with the lowest customer service and ignore me for a solid 5 minutes before turning her back to acknowledge my presence. I asked for a cheese danish, and a muffin and next thing you know, without gloves and the longest black nails, she touched the food. If you’re working in a place that you do food handling, you should not be wearing long nails like that and should be wearing gloves at all times. And you should change your gloves when you touch money as well. My advice is for the manager or whoever cares is to train well for a better presentation to the beans and brews...

I online ordered two custom frappes and my sister ordered two drinks, croissants and a grilled cheese. They completely forgot one grilled cheese. Barely filled both her drink cups, took 25 minutes to complete our orders. I’m more upset about mine. She kept apologizing and I was nice I told her it was fine and she took her time and when I got my drinks they tasted like watered down milk with strait caramel and the other one tasted like straight espresso which is nothing close to what we had ordered. I want a refund. I didn’t spend 20$ for some ice in a cup with a...