Aaron's Rent To Own — Local services in East Alton

Yeah, if I could also give zero stars I would. Back when the Edwardsville location was still open I use to use them because I had better customer service though them. I knew, having to go to the East Alton location it was only a matter of time before a prick got on the phone with me who thought it was smart, to talk to me like I was 12.

So when I first set up my account I told them, Make my payments due on the 15th. I will never be able to pay on time if you set me on the 1st. . They still made it on the first making this cycle of constantly having to be in talks to make payment arrangements. They just assumed because my sister paid on the first because of her benefits that I would too (we live together but separately rent different items, so different accounts). Of course to get to the 15th now they would have to up charge me to catch up the payments and it hasn't been an option for me that I could afford.

My sister recently lost her benefits due to getting a job of her own, even though we were told she wouldn't. We of course weren't appropriately notified so found out the day of. This is her first time EVER really being this late with them. We planned for her payment Thursday the 8th of March, and mine on Friday the 9th when I got paid. I had a feeling she wasn't going to have the money on the 8th after trying to catch up on rent so honestly I planned that if that happened to have her pay what she could to them, and then I would pay for mine and the rest of hers the following day and she could pay me back.

Well, Friday came, and I woke up to finding that my direct deposit services was closed, for Security purposes when I woke up. That meant I couldn't reactivate my phone, so I was left with no choice but to go to work and wait till this morning (the 10th) to call them via google hangouts. I knew they had come to our door on Friday, even though my sister left for work, and I was sleeping. I work night shifts and I sleep in the back room so I won't hear anyone knock. They of course left their tag.

I called and instantly got a very defensive response. He was mad because my number was Anonymous because of calling though Google Hangouts. So he assumed I had him blocked so he couldn't contact me. Every time I tried to open my mouth to explain my situation he would interrupt me. He was ticked cause of course we didn't make the date. Fair enough. But honestly, speaking to a customer no matter how right or wrong in your eyes with the kind of tone he used is unacceptable. This is not the first time I got this kind of response from this location. The last time was years ago, so I expected better. If it wasn't for the fact I was in desperate need for a bed, I wouldn't have rented at all from this location.

Honestly, I betting I can get a more comfortable bed for the same price or slightly higher. You best bet, before I give them a dime when I get my direct deposit unlocked, I will be looking for another bed. The only reason they will actually get this payment is because they are stuck as my...

Didnt even want to give them a 1 star but had to just to get to this page. Would never ever do business with this aarons in east alton ever again. No longer have an account with them but they still took out a payment. My bank has over draft protection and paid it but i was charged the fee for letting it go thru. I have called for the past 2 or 3 weeks and same story....manager out indefinitely for now....no one can make any decisions during her absence. Called corporate and all they did was daid they would make a report and give it to ths regional for this area but would be a week or so before they could contact.me. So i just told her to make sure they put in report i was going to call my local news stations...4 or 2 and ask them to investigate and see if they could get my money back. With in two minutes the regional named julis called me. Funny isnt it. But again have to wait till when ever manager comes back but nothing but excues. So i am planning on contacting the news station investigative reporter to make this go public and sed if they can help me get...

ABSOLUTE WORST. I've been paying FAITHFULLY on my broken, yes BROKEN furniture for OVER two years. They treat you like a child. So many times I've told them "I DONT GET PAID TILL THE 20TH" and yet on the 15th they start NONSTOP calling. I'm down to about THREE payments. The company I work for has changed the pay period which put me a month behind and I've explained this to them. This last week I've been in the hospital. Every time I check my phone I have 5 missed calls in two days. I've told them "ILL BE DOWN FRIDAY" do they give two shnits? No, they're harassing me and my family making people think I don't pay my bills. IVE BEEN IN THE HOSPITAL. I understand I'm late but this is only the SECOND time in over two years, I think they need to calm it. I will NEVER EVER buy one more thing from these paranas, nor refer ANYONE, even my worst enemy, I would not wish this hell upon them. I'd rather do without...