Harvey's Appliances — Local services in East Hampton

Describe my experience? Unbelievable. Our dishwasher was broken. After two hours of incompetent diagnostic procedures and an inability to read the manufacturer's troubleshooting guide, the two repairmen concluded that the controller board was at fault and needed replacement. $300 later, it turns out that a new controller board did not change the symptoms. I performed step by step diagnostics by flipping the dishwasher over and testing every component. When I removed the distribution pump to test its motor, I discovered the pump impeller had come loose. I put everything back together, and it has been running like new for two weeks. My total project time as a do it yourselfer? - Two hours. NO ONE SHOULD EVER DIAGNOSE A PHYSICAL PROBLEM AS AN ELECTRONICS PROBLEM. This is unacceptable. Harvey - you should get some factory training before you touch another dishwasher.

In response to Harvey's Appliance comment, the fault code (6-4) does not indicate a bad controller board. Further, I put the old controller board back in, and it still runs like new. I did the work myself, because of the unprofessionalism shown by...

I called Harvey's Appliances to get a quote for repairing my squeaky dryer, and they gave me an estimation based on what I described to them. Today I decided to move forward with the repairs, so I called them and they just happened to have availability and came out to me IMMEDIATELY - Literally showing up at my house within 10 minutes of hanging up the phone (granted, I live in town so it's only a 5 min drive).

The service technicians were friendly and courteous, informative, and fast - able to do the repairs in less than 1 hour. I was already happy at this point with my decision to go with Harvey's, and then to my surprise the final bill was less than what they estimated for me last week as well.

This may be the best service call I've ever had in my life... Customer Service like this just doesn't exist anymore these days. Fast response and not gouging me on the bill??? Amazing. They just made a returning customer out of me, and so I highly recommend you give them a call for any of your...

Tho Harvey didn't have the NEW Samsung stove I was looking for, his professional contacts @SK Lavery, did. Harvey facilitated my purchase. What a great guy & store. Over the past 20+ years my extended family's purchased fridges, microwaves & others. Was running low on money after finishing our house in 2000. The gas Maytag dryer, from the late 70s is still going. Harvey's done great service on appliances we haven't even bought from him! My apt sized dish washer is due for replacement...will definitely go to Harvey's Used Appliances in...