Brubaker Inc. Appliance — Local services in East Hempfield Township

I showed up on a rainy Saturday in March ‘24 with a 1.5 year old in tow, searching for a new microwave and gas range/oven. I did not like the selection I was seeing at Lowe’s or Home Depot.

Mike greeted me and was super helpful in showing me my options efficiently and quickly while I juggled a squirmy toddler. Brubaker had a great selection, clean store, and was easy to get to. Mike helped me set up financing and delivery/removal and I went on my way.

What really set the standard, though, was when right before delivery, they noticed that the oven was slightly damaged. I was given the option to accept the oven and receive compensation or to get a new one, no problem. I opted to push delivery out a week or so to get an undamaged oven, which arrived like a week later. The second one came with a small dent in the front, which Mike/Brubaker brought to our attention. We were given the option again for compensation or another oven. To be honest, I wouldn’t have noticed the dent unless they brought it up; I appreciate Brubaker’s thoroughness and transparency. We opted for compensation, because again this dent was super tiny and our toddler was going to put a few more in it over the oven’s lifetime. It is awesome they honor that- thanks for being a customer focused business. I highly doubt I would’ve received this excellent customer service from a big box store. Brubaker made it effortless and...

The day our dishwasher died, my wife and I had limited time to locally explore our options. Have a very, very specific set of criteria for a new dishwasher, we set out to Brubakers as they were the closest appliance store to our home. We met with Jesse who heard our needs and took time to show us the various features of several brands dishwashers. We left the store on Friday better educated than when we came in. While we didn't immediately purchase, we did do some comparison shopping and internet searching to see if all of our criteria could be met. When it was determined it could not be met and we were met with a less than enthusiastic sales person at another local competitors store, I rang Jesse from the parking lot with our order. Not only was it delivered within a few days, the delivery team was very engaged in explaining some of the under the counter things going on and was very quick/efficient with their delivery. Will be going back to Brubakers again whenever the time comes to replace other items.

Updated to include we just had a washer installed 9.25.24; Brubaker’s is still the best around. Easy to work with, great pricing and a great delivery team! This time they delivered to the second floor in a tight washroom....

Installers Dan and Joe did an amazing job! They took the time to help move some items that I never even thought to move! They laid mats and runners down over the carpet. Went over everything, but stated, Don’t hesitate to call with any questions. They are extremely knowledgeable and very personable! You can’t get this kind of sales (Mike Itle) and service from a “Big Box Store”…. Thank you Brubaker, Inc.! Update 8/23/2023 First delivery in 4/2023 was a refrigerator, stove and microwave… second delivery was a washer and dryer, with a delay in between the washer and dryer deliveries. I have to admit I got a little impatient, but understood the delay wasn’t their fault. They understood and offered to help me pick out a different dryer. I decided I wanted the pair to match so I waited patiently. Jesse emailed his appliance Rep. and called to let me know it was 2 weeks out. I got a call shortly after those 2 weeks… my dryer was in! I will reiterate… it’s better to work with a small businesses than the “big box” stores. Keeping your business local and in your community. Dan and Joe did an amazing job delivering my newest appliances! They are not rammy and take their time to do it right! Thank you Brubaker Inc., for doing...