T-Mobile Authorized Retailer — Local services in East Huntingdon Township

I had to get a new gateway because my old one was bad and I went into the Mount Pleasant store. I was immediately greeted by three employees, a female and two males I believe the team leader’s name was Blaine. I would like to say how greatly I appreciate their help and I would like to have them commended for going above and beyond. They literally did the job of Customer Support in person and they did the job of technical support they had my gateway hooked up for me and ready for me and I am so grateful for everything they have done. They have helped me to get better quality out of my device. They’ve helped me to understand everything about all that they offer and how their perk system works and just different things they were the nicest people I have ever had to deal with. I have had a lot of bad experience with Internet dealers and phone companies but I absolutely 100% would trust anything that these people would tell me because they are truly good employees and genuinely just good people trying to help out as much as they can. Thank you so much T-Mobile you really got three of the best employees working right now today truly they should all be given a raise, and they should be commended. They should honestly get something awarded to them like employees of the month or store of the month. They did so much for me. They did not stop until everything was taken care of and I felt like I meant something there I didn’t feel pushed away or ignored or confused. Super great people thank you so much...

The cellphone company Sprint is good but the 2 girls who were working there when I went in were...can't think of any good words to describe them but the girl I approached with my question didn't have a clue as to what I was asking and what I asked was do you have a smaller USB connector for my phone because the one I have that came with the phone is too large and won't go in all the way because my phone case is stopping it. I saw by her face she was dumbfounded so my last resort was do you have a phone case for my phone that will accept this connector. She rooted through one drawer and told me no. I didn't approach the other girl because she was too busy having a personal phone call using her cell. BTW they were both blondes. Had to add some humor to my experience there at the...

My elderly mother traded in 2 phones for upgrades and ended up with multiple lines (6 to be exact) 6 LINES ON HER BILL! Her account also says she has multiple wearables she owes on, but she doesn't even know what a wearable is. They're claiming she also has multiple protection plans to pay on for those "6 devices"!

This can't simply be a mistake. After a phone call with TMobile they removed about $70 from her bill w/out a proper explanation as to what was "corrected".

She payed this extremely high bill for the past few months (Why? Because she's old I guess🤷🏻‍♂️) and they didn't reimburse her for that........or remove any of it from her account, meaning next month she'll get a $300+ bill again.

Shocking incompetence or...