Gogeeks Computer Rescue — Local services in East Longmeadow

GoGeeks! is a real treasure! Our computer crashed for the first time late on a Saturday afternoon. We spent several frustrating hours trying to correct the problem by following all the prompts on the blue screen, but to no avail. We remembered that our neighbors had mentioned their very positive experiences with GoGeeks! So the following day - a Sunday- we checked their website and liked what we read. We were able to send an email to Stan through the website, and we discussed the computer information and the problem. Stan returned our e-mail within an hour — on a Sunday! We were impressed already. We dropped off the desktop on Monday, received a phone call the next day detailing the problem and the recommended repair. And at a very fair price for parts and labor. The computer was completed on Thursday. We were amazed at the quick turnaround time. And have been enjoying our reborn desktop all weekend. We would be totally remiss if we did not offer great praise and gratitude to Tyler. Thank you, Tyler! He kept us informed each step of the process, explaining in clear language so that two non-computer- savvy retirees could understand. Tyler was able to restore all our documents, settings, and email programs. He was so polite and friendly. A true delight and someone you knew instinctively was an expert in his field. We can’t speak highly enough of our five star PLUS experience with GoGeeks! and would recommended them with no hesitation.

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George Evans Mike...

You know that feeling you get when something bad happens, that sinking pit in your stomach, well that describes what happened. I simply cracked my computer screen and having done this before, I was ready to fix it. I ordered the part and for some reason couldn't set up my new screen. I brought it to go geeks. They have done work on my laptop before so I had confidence it was a quick fix. Then the call came, I ruined my computer!! You think OMG!! my info, all my files.....I wanted to throw up. I needed to order a new computer. Days of sick worry about my info ensued. They assured me they could clone my old hard drive onto my new laptop, but the skeptic in me said "not with my luck". Well, they did it!!!!! My new computer looks exactly like my old computer.....files all in check, even icons, microsoft office, adobe photo shop, all my word documents....it was all there and in working order. I want to thank everyone at Go Geeks for alleviating the massive stress I had over this. What a great job!! Hopefully I won't see you again for a long time, but knowing you're right there is a relief. THANX!!! Keli F East...

So impressed! Fast, friendly, knowledgeable, and amazing customer service. I am a new customer and will most definitely be a loyal customer going forward!!!

Before deciding to use Gogeeks, I first dropped by their office location simply to scout it out. I received a friendly greeting from Eddie....he listened well, was very knowledgeable and confident in their ability to make the needed upgrades. The office looked professional and organized.....and other customers present who were clearly pleased with Gogeeks service. I left knowing I'd be back with my computer in tow.

After my desktop was fully upgraded.....I did require some remote help with web browser settings. Anyone who is experienced in customer service knows.....you can "hear a smile" over the phone. My remote session with Tyler, and two brief conversations with Jenn were greeted with smiles. You can tell they love what they do.....and I appreciate the expertise and service with a smile. I highly recommend Gogeeks Computer Rescue and will come back for a custom build when it's time. ...