Healthtrax Fitness & Wellness — Local services in East Longmeadow

I’ve been a member of the Healthtrax in East Longmeadow for two years and when I moved away and needed to cancel my membership, the staff gave me the run around for TWO MONTHS and then charged me $70 for it!

I called numerous times to cancel my account, since I had moved to NY and could no longer come in. Each time a representative would tell me the account specialist was “with another customer” and would call me back. I explained my situation of no longer being in area and that it would be difficult to cancel my account in person and the rep said her manager would be able to take care of it. After 7 calls and finally getting through to an account specialist, I was told I have a balance of $64 (since the time I attempted to cancel my membership) and that I would still need to come into the location to process the cancellation (an aggressive tactic to prevent people from cancelling and to extort additional fees from members), because guess what, I take out a $500,000 mortgage without having to be in person, it is certainly not a technology limitation, it is a choice to discourage members from being able to cancel. It has been an extremely disappointing experience dealing with these scum bags.

There are plenty of better options for gyms out there. Don’t make the same...

I have been a Longmeadow JCC member since 1994 and swam there almost every day until it closed on November 19, 2022 due to a fire. I hoped JCC would reopen soon, but the newsletter said it will take at least six months, so I drove to JCC in West Hartford. 40 minutes drive is too far for routine daily exercise, luckily I met an old friend who told me to try Healthtrax in East Longmeadow. I am really grateful for this wonderful facility that welcomed JCC members, especially the front desk people: Mike and Tiffany. They're very friendly and cheerful. The pools with different temperatures are amazing, the therapy pool is warm enough for retirees to float around without feeling cold, the spa is great for relaxing after a swim. I'm really very grateful...

I have gone to many gyms and I am a huge fan of this one. It is enormous with tons of equipment so you can almost always find a machine you want to use! It is not a gym where you have to fight for space. It has a great vibe too. Definitely a non judgemental space to work out which I appreciate. I would definitely say it is a great space for beginners. They have circuits set up everyone can do, tons of classes, raquetball courts, saunas and a pool in addition to a functional turf, stretching area, weights room and machines and cardio deck. If you are interested in personal training you get a free hour assessment. They also have cool towels in a fridge for when you leave! It is a bit more expensive then a Planet Fitness, but for the perks it...