My Appliance Guy — Local services in Eastlake

UPDATE: Steve came out and determined the motherboard needed to be replaced. Unfortunately, they don't make them for my oven anymore so I had to go with a refurbished one. It's been installed & so far so good. He did credit the $89 initial service charge I paid so I WOULD RECOMMEND AND I WOULD USE MY APPLIANCE GUY AGAIN. Thank you Steve! UPDATE: I got a call from Steve (not the original person who came out and indicated there was nothing wrong) and he is coming out today to look at my oven again, within the "warranty" period (so, no charge). That is good customer service. I'll update again once I know what he thinks. ORIGINAL REVIEW: I was told there "was nothing wrong" with my upper oven, which is not working right, it's not holding the heat and the entire time it preheats the broiler is on so I can't use recipes, such as the cinnamon rolls my grandkids like, because they raise in a turned off oven overnight and then you turn the oven on and leave them in while it preheats -- which, obviously burns them to a crisp. I told him I didn't agree and why but he said all his tests were within normal limits. They do offer to come back out within 30 days but, unfortunately, I had to cancel that appt. and then there was the holidays and our vacation and now I'm sure it's too late. A waste of $89, I'll have to find...

My washing machine was not emptying properly (because of something that I did) so I called my go to person Steve at My Appliance Guy. They have a new automated system now that when you call you actually talk to an automated person that sounds so real you think she is an actual ;y on the other end.

Told her my problem, gave her all information that she asked for and after hanging up it was about 10 minutes when Steve called me back. I explained what I did and he said that Joey would be out on Friday (the next day). Joey called me that evening and we set a time at between 2-4 for Friday. At 2:15 I got a call from Joey that he was on his way.

What a personable and genuinely nice young man and very knowledgeable about my Maytag Washing Machine. I explained what I did and after going over the cost of the repair, was able to fix my machine in a very short period of time.

The cost was reasonable, and the service was absolutely top notch. I would recommend My Appliance Guy for any...

If I could leave 10 stars, I would. Steve came to my house to repair my dishwasher. It was after 1700 and he was still working. Steve's work ethic is something you don't see in todays younger generation. When he took my call, I thought..."great a young kid. Well, I'll give him a chance". The past 2 appointments, the repair team never even showed! Steve called me 3 times within a 3 day span to keep in touch. Steve was well dressed and a COMPLETE professional. He diagnosed my problem within 10 mins. He gave me the "out the door price" with the service charge added into the final price...not in addition to the repair. Steve had to order the part so he asked for a very reasonable deposit. Oh yeah...when he finished my job, he went to ANOTHER call. This guy needs to be the poster child for work ethic....