Anthropologie — Local services in Easttown Township

Hello,

I wanted to bring attention to the customer service I experienced at your Devon location this morning.

I came into the store to shop for a birthday present for my mother, and another gift for my sister. I normally shop at your Glen Mills location, but I was coming in from out of town and the Devon location was closer.

I brought my 7 month old son in with me, and was carrying him in my arms my entire shopping experience. Not once was I acknowledged, greeted, or asked for help the 30 minutes I was in your store. I noticed several employees milling about, but I was completely ignored. I struggled to hold the shopping basket in my free hand and my son in the other, and looked on helplessly at the associates as they did nothing to help. I purchased $300 worth of items from your store, but I would have purchased more if I had help carrying items and shopping. I could only hold so much in my free hand.

I have never experienced such a complete lack of customer service in your stores, or frankly, in any store I’ve ever shopped at. I felt utterly ignored, unwelcome, and invisible when shopping at the Devon store. I have been a longtime customer at Anthro, and my mother was even once employed as a personal stylist at another location. Yet the total lack of customer service and hospitality at one of your premier stores baffles me.

As a customer shopping with a baby, it is surprising that not one of the 4 or 5 employees working would offer to hold something at the register for me or help me shop. This raises questions about accessibility in a shopping experience, and I felt very much excluded considering I was limited and there was no effort made to help me.

I am not sure if I caught the associates on a bad day, but it was a total missed opportunity and should be used as a learning opportunity on the basics of customer service: greeting customers, establishing why they are shopping, and offering assistance.

I am extremely disappointed in my experience this morning, but I know it is not indicative of...

I had a really disappointing experience at Anthropologie’s bridal section. I went upstairs genuinely excited to browse bridal dresses, but was completely ignored. No one greeted me, asked if I needed help, or explained how anything worked—even though there were multiple staff just sitting and chatting with another bride.

I picked out a few dresses and was holding one up in front of a mirror, and a woman—Asian, mid-30s maybe—got up and physically blocked the mirror and told me, “This is a private fitting, you can go down the hall to the left.” I was thrown off, not just by the tone but by how dismissive it felt. I’ve never been there before, and it would’ve been really helpful if someone had just explained that sooner or more kindly. I wasn’t trying to interrupt anyone—I just didn’t know. I honestly felt like I was being scolded for something no one even took the time to explain.

After that, I found the other mirror she mentioned and tried to keep browsing, but no one offered help or said a word. When I was done, someone finally asked, “Are you done with those?” No thank you, no goodbye—nothing. One of the employees downstairs even gave me a dirty look while I was still shopping.

I left feeling uncomfortable, disrespected, and honestly kind of embarrassed. For a bridal space, that’s supposed to be welcoming and celebratory, this felt cold and uninviting. I expected excitement, or at the very least basic courtesy. Definitely not the...

I went shopping at BHLDN for my wedding dress, and it was the first place I had been before. It was an amazing experience. They accommodated my whole family, and were so kind to us. They made me feel so comfortable as I was trying on dresses, which was really nice being that I was so vulnerable. The consultant who helped me was Amara who had someone shadowing her named Caroline. They gave us champagne, and I really enjoyed my time there. I tried on a bunch of dresses, and they didn’t make me feel any pressure about time or anything. Amara listened so well to what my family and I wanted, and she ran over to a rack, grabbed a dress, and said this is your next one to try. I was open to anything, but the one she picked was not one I would have picked for myself. And it ended up being my dress! There were tears, and clapping and a lot of laughing, and she still made me feel no pressure to change even though I had picked my dress. Payment was easy, and she even gave me complimentary shipping because I live so far. It was amazing. I loved this experience and I felt so special. If I could give this place more stars, I...