Starbucks Coffee Company — Restaurant in Tredyffrin Township

This store never ceases to disappoint. Before I go on, I must say that that the staff is very friendly. The issue is store management.

This store is very poorly managed. There are frequent times when management decides to lock the doors to the store, and your only option is to wait in a VERY long drive through linen which extends all the way down the parking lot and down Lancaster Ave. This is particularly unfair to patrons who place a mobile order and drive there only to find that they cannot retrieve their order without waiting in this god-awful line. The main problem with this store is that priority is given to the drive through customers, rather than those who are energetic enough to get out of their car and walk in. To make matters worse, this creates a dangerous traffic situation in both the parking lot and along Lancaster Ave. And, to make matters more frustrating, you can’t get refunded for the mobile order that you’re unable to retrieve. They won’t do it by phone, and you need to call Starbucks corporate for satisfaction. Management – PLEASE fix this problem. Minimally, extend courtesies to mobile order customers – allow them in to pick up their orders. The message that you are sending to loyal customers like me...

Mug was broken~ I alerted them. They acted very uninterested in the fact that it was they didn’t even say thank you for letting us know nothing. The coffee was fine. They tried to charge me 481. However, I’m like it’s 281. They’re like oh OK. No toilet paper in the bathrooms. The new sitting set up is hysterical. They’ve got these seats with the tiniest little tables you’ve ever seen kind of like we want you to stay for like 11 minutes.😆 I asked where my coffee was because they had not given it to me yet and a rich main liner who was almost ordering freaked out because I asked the cashier where it was and you would’ve thought I was asking him for his first born 😩. It goes from super warm to freezing cold, but I think that is in all of them. I got five gift cards for various teachers again it’s like I was putting them out. I don’t get it.

The first cashier was super friendly and awesome, and then the second cashier to do the gift cards and tell her about the mug and the bathrooms was so like get the F out of my face. I don’t get how people can be so rude in this day and age in...

I usually don’t write reviews, but my experience today was disappointing enough that I felt I had to share.

The barista with light bleached blonde hair, her name tag looks like it starts with an “A” in pink ink, was surprisingly rude and disrespectful. She was standing at the hand-off area when I politely asked for a bag. I’d already bought something and even apologized for the bother. The bag was right there next to her, and she didn’t have to go anywhere. Instead of handing it over, she picked it up and slammed it down like she was trying to send a message, and her annoyed expression didn’t help either. Honestly, it felt like an unnecessary power move.

I think the manager should check in with her to see if she’s really happy with the job. If she hates it that much, maybe it’s time to reconsider. I was having a bad day already, but I still treated her with respect. I hope this can be a reminder that kindness goes a long way, even...