Eatontown TV & Appliance — Local services in Eatontown

I purchased a Blomberg fridge from Eatontown several years ago. No issues with the fridge until this past week, when we found a LOT of water under a drawer in the fridge. We thought the defrosting drain was clogged. We were given a date a couple of days out - which I requested. I was told I'd get a call the day before telling me what number I was in the queue for the next day. And on the day of, I would get a call a half hour before my visit.

All went according to plan. Carlos came and took the fridge apart to check the issue. It turned out we had installed a bad water filter, and it was leaking! Which is something the water filter reviews said might happen -- but why would I think we'd experience that!?

The fridge was installed/put together by our kitchen design/installation team a couple of years ago. We didn't touch it after they did the install.

In any case, we talked with Carlos about some issues we were having with the door not closing properly and food defrosting, which we thought was a design flaw.

When Carlos put everything back together, he showed us how to move the inside shelves and door shelves around, and which shelf should be where. He showed us how magnets actually keep the door closed. He told us the fridge temperature was set too low.

Bottom line - he taught us about our fridge. And once he showed us the proper placement of the shelves, the issue of the door not closing/food defrosting went away.

The bad water filter was something I probably could have figured out on my own -- but having Carlos come and teach us about our fridge was well worth the time and money spent on his visit.

Very happy with our experiences with Eatontown, and we will definitely purchase other appliances from them in the future.

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10/23/2024 - New review for Service Call & Repair

Eatontown TV and Appliance has once again provided a first rate appliance related experience for me. This time it involved a service call and repair to the LG Dryer we inherited in our new house. A technician was available the same day I called and the issue was diagnosed quickly and accurately. The technician explained the issue and the options available to me. I chose to proceed with repairing the dryer and the required parts were ordered. The follow up visit to install the parts was handled efficiently and professionally. I’m once again very satisfied with my experience using Eatontown TV and Appliance and highly recommended them for new appliances and for appliance troubleshooting and repair.

Robert Van Brunt

Eatontown TV and Appliance is my go to, one stop shopping experience for any appliance that I’m suddenly in need of. Jimmy truly listened to my situation and requirements. He explained the options available to me and ultimately had a new gas dyer at my home and installed less than 48 hours later. The entire team is efficient, professional and extremely knowledgeable. I was notified in a timely manner of when to expect the installation team to arrive. The installers quickly removed my broken dryer and had the new one installed and running very quickly. I was impressed from start to finish once again with Eatontown TV and Appliance. I truly felt that their entire team cared about my overall experience and they all delivered a personal touch that I find extremely difficult to come by these days. A job well done and they will be my first and only stop the next time I need a new...

For the last 25 years I have bought my appliances from here. I went on Presidents' Day weekend to purchase a refrigerator, stove, and dishwasher. A deal was agreed upon and I was sent to pay in Long Branch in order to pay 3.5% sales tax. I arrived at the business and it was not open. I called the store and they had know idea what was going on. Come to find out there was a medical emergency apparently the day before but Eatontown wasn't told. On called the store the following week, TWICE, on Thursday and Friday to make sure that someone would be in the store on Saturday so I could pay. I was told someone would be there. Guess what? No one was there. I wasted my time and gas twice. Clifton, my sales person did take $20 off my order for the inconvenience. My entire order was to be delivered on February 29th. I stopped in at the store on the 28th and personally checked with Clifton to make sure it was a go for Monday. He told me YES. I rush home from work and there are 2 calls from Eatontown Appliance. Not from Clifton but from Cheryl who has now proceeded to tell me the stove is not available because it is "broken." I still don't believe that was the case. I was inconvenienced again. Not once did Clifton pick up the phone to apologize. I actually stopped in this Saturday to tell him he should have been on the phone apologizing to me. What did learn? I will not be returning to...