Harbor Freight — Local services in Edmonds

Edit: I want to be honest that since posting I was contacted by Jerry, the store manager who was very polite and listened to the issues I had faced. Because of that I want to update my review at least some and will re visit it upon giving the store another shot

Love harbor freight and recently bought a 2 year club membership as I have been really enjoying the store and the employees. However recently after waiting 6 weeks for a store pre sale I was informed when I called to ask about the status that due to a mistake it was never ordered and that it would be another 4-6 weeks before I would get it.

I understand mistakes happen, but there was no attempt at an apology over the phone or even them offering to just refund me the money directly until I asked if I could just get the money back.

Since it was debit I would have to drive to the store. Even then I was considering waiting and called back to see if maybe they could get an available unit from a different store for me just to see if it was possible. When the phone was answered I gave them my name and told them how I had just called about a refund and before I could ask my question I said I had the worker put me on hold. And then after they took me off hold procceed to tell me stuff I had just heard a moment ago from the first call before I could finally ask my question (which answer was no, they cannot do company transfer, that's ok I just wanted to ask)

Even through all that I hoped when I went in person they might give me a actual apology for the mistake and we can make this work. Instead I got Tom the supervisor. The cashier who called him was very polite and did try to help us out with getting the item we wanted but with it being pre sale I knew they had none for sale. Tom got us the refund and gave a sorry under his breath. I explained how I would be calling corporate for a complaint due to the second person who answered who was rude (who I honestly suspect might of been him but 🤷🏻‍♂️) because I don't believe in blind siding someone doing their job but their is only so much disrespect I could take when I can't even get a fake sorry about a someone being rude.

I would like to say I have never had a bad interaction with any other employees and very much enjoyed shopping here, but this really soured me on harbor freight and I hope others don't have the...

If you have background in construction you will already have an understanding of what the tools are like at Harbor Freight. Based upon their undercutting of the competition, the quality is sometimes left to be desired. Now, as a business in general, Harbor Freight hits enough good points for the consumer. Low-cost, friendly help and their store is well organized. This allows you to get in and get out in a quick amount of time. Unlike Home Depot and Loews, Harbor Freight is a smaller store which focuses on a certain amount of tools that every laborer will need as well as some choice. But mostly Harbor Freights namesake brands that they carry and stock. You wont find Milwaukee or Makita here. Overall, Harbor Freight is a low cost competitor to the big box "department" stores for the tools every homeowner will need. But if you are looking for a lasting product, with a lifetime warranty, you won't find that here. The trade off in low price means a trade off for tools that function well enough, but any hard use will see them deteriorate quickly over time. If you are just beginning to get into tools and fixing up things around the home then shop here. If you are a seasoned veteran who understand the ins and outs of home renovation, then stick to the...

Love harbor freight. Shop here a lot. Got pretty much everything you need for home improvement and for the contractor looking for an affordable tool for a job. These tools are great options for the quick, rarely done jobs where you don't feel the need to spend lots of money like the big box stores. Some tools are actually very well and will last a long time if cared for. There pricing has definitely increased over the years but not as expensive as lowes or home depot. Reason for 4 stars is there discount/ coupon system has become very confusing. They used to send mailers which they do not anymore yet they send emails I believe for those coupons now. Also they advertise pricing in store that reflects they're paid member service that isn't explained nor posted. So you will get an item thinking it cost one price but is actually a different one if your not a paid member. I do not like the new system and wish it went back to how it used to be. Other that that I would have...