Household Furniture Clearance Store — Local services in El Paso

My wife and I bought about $10,000 worth on merchandise on 3-16-22 including a tempurpedic mattress worth $4,399.00 a mattress that had a 90 day return warranty of not satisfied. 60 days after purchase we decided to change the mattress because we were not satisfied, the mattress was way too soft and it felt super slippery on the ends. They offered us a stiffer one and we decided to try it out, after trying out 60 days we couldn’t take it any longer, the mattress was too stiff, we called the store, but unfortunately they told us they couldn't do anything because the 90 days satisfaction warranty were over. I sincerely believe 90 days were not enough to adjust to this mattress. As of today (8-10-23) we still have not gotten use to it, I believe it's very unfair that we pay so much for a mattress that give us un restful nights and give us backaches almost everyday due to our stiff mattress, the worst part is that we are still paying an a timely manner our accounts, that like I mentioned before, were $10,000 among my wife and myself. Hopefully my review will help people make the best decision on a forniture store that will really take care of them. Also, watch out on those...

My wife recently purchased about $4000 of furniture on impulse and didn’t realize what she was doing until it was already done. Store policy does state that there is a 30% restocking fee ($1200) which my wife and I were super upset with knowing it was no ones fault but our own. This would of been a expensive life lesson learned if it wasn’t for Louie the General Mangaer “who I never thought would even contact me back” but did with a genuine concern for my full satisfaction with Household Furniture. He went out of his way to make arrangements to make sure I was 💯 satisfied with Household Furniture. My wife and I are beyond grateful for his generosity and diligence in handling our situation that from now on we will only do business with at Household Furniture. They have gained our loyalty and a...

Just bought an entire bedroom set we had been shopping around and this was by far the best show room and Excellent customer service!!!! Sooo much variety and excellent prices.... I personally feel if you live less than2miles away delivery should be free especially if it's over $1000 that you are purchasing but anyways...Delivery price wasn't bad bc they not only DElLIVER THEY INSTALL. Delivery men were nice but should wear gloves when INSTALLING MATTRESSES BECAUSE IF THE MATTRESS HAS ANY MARKS THAT AREN'T SUPPOSED TO BE THERE THE WARRANTY WELL BE VOIDED!!! LUCKILY I noticed it immediately and informed the service staff and swapped it out for us1wk later. They were super attentive and concerned....Made us feel like We were valued customers..Definitely will recommend and keep...