New York Fitness Club — Local services in Elizabethtown

I have had many, MANY problems with billing at the New York fitness in Elizabethtown. They incorrectly charged me 99$ for a membership change which took weeks and many calls to staff members and eventually to the manager to get correctly refunded. I moved out of the 30 mile area and my membership commitment had passed and the staff incorrectly put in my membership cancellation so I continued for 2 months to get charged monthly payments. I had to call the Etown office MANY times to finally get a call back from management telling me they would only refund one of the monthly payments, after the cancellation was placed late incorrectly by THEIR STAFF. The only person who can correctly adjust billing or the membership settings is the manager who is only available for 3-5 select hours M-F. In addition to this, their scheduled classes are often cancelled last minute and very poorly advertised. I many times went to the gym and asked staff what the class schedule is and they did not know but told me to go to the website and look. The staff is pleasant at the club, don’t get me wrong, and it’s a reasonable price but it’s not worth the struggles with billing and lack of consistency. Pay for a...

Mike Briseno, the manager of New York Fitness, told me "I don't run my gym on principles," when I cancelled my FOUR unused memberships after paying for an entire year. He charged me for an additional month and I am disputing this charge. I acted in good faith paying for 1 year, however, he did not return the favor, and charged my account $40 again the month after I quit. He lied to me by saying only the billing company could make that determination (they can't) and accused me of yelling at him on the phone when in reality he just didn't like what he was hearing--the TRUTH. Please pass the word along that NY Fitness in Elizabethtown, Palmyra and Lebanon do not run on principles-like honest business practices or good customer service. I am told by his staff that my account is not cancelled, but pending despite signing cancellation papers weeks ago. There are many bad reviews on YELP! the Yellow Pages, this site and the Better Business Bureau websites that are warranted although some have been unrecommended. Read them and...

Poor customer service. If you ever have a problem the people behind the counter can't help. They are told what to say by the owner (who is never available by phone or email). Had a problem with my credit card being stolen and forgot this was the card used for auto payments at the gym. I called the night before my payment would be taken out and they said I would have to come in to take care of it. I went in the next morning and they said the attempt for payment was already made and I would have to pay the "insufficient fund" fee. I was never late with payments before and have excellent credit. Instead of being helpful, I was treated like a deadbeat trying to get out of paying. Really?! Would I have gone in to give them my new credit card # if I wasn't going to pay? The new equipment was nice for awhile, but I'm going back to the hometown gym...