ArtPix 3D® — Local services in Elk Grove Township

Great customer service and a high quality product: I had a 3D Crystal made from a picture of my father-in-law and my mother-in-law who passed away earlier this year. I was surprised at the cost, but I decided I wanted a high quality product and that was exactly what I got. The first picture I sent for the order was too low of quality, so the company emailed me right away and I was able to send a different picture that worked out really well. The first picture was a portrait view and would have used a smaller base. The second picture that ended up being used was a landscape view and required a larger base, so I just had to pay &10 additional dollars for the larger base for my order to be completed. I made the order during the Christmas Season and needed it in time to travel out of state for Christmas. When the order was delayed to arrive after I needed to leave for my trip, I asked the company to ship it to the location I would be for Christmas and they did that for me without any problems. The package was there waiting for me when I arrived at my sister-in-law’s house. When I saw the 3D Crystal of my father and mother-in-law, I was amazed at how good it turned out. My father-in-law loves it so much he wants to take it with him even when he travels. The only issue was that the company sent the original smaller base instead of the larger one I paid extra for, but when I emailed them about it, they sent me the larger base that same day. I would absolutely order from them again and highly...

Meh...As a company - they are on the ball - quick replies and very helpful albeit with a few too many emails. But the finished product (Large rectangle in portrait) is an absolute and complete letdown. It looks washed out. There is only one angle where you can hold it where it looks crisp. The online preview is far superior to the final product. It's heavy - I'll give them that - definitely stout if you were using it as a paper weight but would never order this again - I consider it a complete waste of $225. UPDATE - We gave the crystal as a gift last night and although the recipient was touched by the memory - I confirmed my impressions - by how the recipient was having to move it around in his hand and change his viewing angle to be able to see it. His actions completely validated my complaint to ArtPix 3D. To spend $225 on something and then have to intensely manipulate to view it - is a complete unforced error on the part of ArtPix 3D. I think they need to do a much better job with explaining/selling the light base and the radical difference between how this looks with/without a dark background and with/without a backlight/bottom light.

In response to my 1 star review on TrustPilot they offered to send out a light base. I asked them to send out a wooden one - they sent plastic. I might revise my review assuming the light base actually works and will improve the experience. I wont be sold on it nor will I consider revising my review - until I...

My daughter saw your ad and wanted to get her twin sister one of your products. She is an animal lover and no two animals are loved more than our two dogs. We purchased a medium crystal square and base. There was an issue with the picture we chose. We ended up having to submit a few different pictures and with the fourth picture we submitted, customer service informed us our crystal would come out better if we tried two separate pictures (1 dog per picture). Customer service was extremely helpful and patient and went above and beyond their required job responsibilities. With their recommendations and help, we received our crystal within two days after our final picture submission. We were shocked at how fast it was created and shipped. It was beautiful!! Just amazing. The price was more than fair for the cost of the artwork, base, and shipping. But the look on my daughter’s face when she saw her new 3D crystal was absolutely PRICELESS!!! It actually brought her to tears. One of the dogs is getting old and close to crossing the bridge and she’s had him for as long as she can remember. This is the perfect way to keep him with her, remembering him for when they were younger and he was healthy. This product and your company was a GREAT find. We would DEFINITELY recommend you to anyone and we WILL be purchasing again!! Thank you so much for such a...