Aspira Spa at The Osthoff Resort — Local services in Elkhart Lake

The girl at the front desk was extremely rude and condescending. My sister arrived 15 min early for our salt room appointment. I was 5 minutes late as I had parked at the wrong entrance. While my sister was waiting the lady made it VERY clear that if everyone wasn’t there on time we were not going to be allowed in as there would be no more room for us (there were two other people in the room with me and my mother and sister). I arrived and politely apologized stating I had trouble finding the place. The lady was extremely rude, cut me off mid sentence and shoved a pair of socks in my hand. She made some comment about being quiet in the changing room. I went and changed quickly. She made sure quite rudely to point out that we would be paying full price and getting less time due to being late, of which I had already assumed. Before walking in the salt room my sister and mom and me laughed about something and she angrily told us to be quiet because other people were in there. At the end of the appointment the lady extremely loudly knocked on the door announcing aggressively that time was up. I may not be a regular at this spa but I have frequented many other spas, and never had this quite of rude treatment. I am a licensed cosmetologist and worked in customer/ client serving industries for over 15 years. This treatment was appalling. We drove an hour to get there to celebrate my birthday and that was incredibly disappointing and embarrassing...

I just hosted my bachelorette Spa Day with this facility last Saturday. It was a group of 11 women including myself. We were greeted kindly at the front desk, offered water and given a complete tour of the spa before our services began. The spa is absolutely gorgeous, tranquil and calming and offered several areas to hang out throughout the day while our large group was accommodated. Each member of the party enjoyed their services and several even purchased the recommendations given by the Spa. They use all organic facial products. The women at the front desk were always eager to answer any questions we had, ordered our lunch for us and were able to charge us all separately once the day was complete. All in all it was a wonderful experience and I will be going back. The signage / directions to get to the spa could have been better, several of us got lost or had to be drawn maps by the Hotel's front desk. Also just an FYI - if you book a service and do not cancel 24 hours before, expect to still have to pay for full services...

Not impressed. Quality of manicure and pedicure is very poor. My nails are completely chipped off and it's been 36 hours. Staff were pleasant enough. My daughter's wedding party had to wait over 11 /2 hours as they only had 3 people working. There was another customer brought in the middle of our group to get a pedicure while 3 of our party was being serviced while our other bridesmaids sat around waiting. Way overpriced. The World Nails place is way better quality and much better price. Today I have no polish on my nails and it's only Monday. I'd also like to add that they automatically add an 18% gratuity to your bill… I always thought that a tip was based on service quality! We dropped a ton of money at this place and most everybody in our party was extremely unhappy! I also asked for a manager to call me and as of today nobody has had the courtesy to call me. Must not be too concerned about having several unhappy customers. I will be sure, unfortunately, to be passing on to others about our...