Steger Mukluks — Local services in Ely

I would like a call back immediately...I just placed an order, so your system will have my information. I called over 5 times one afternoon and no answer. I am disappointed because at the time the mukluks I wanted online were not available, so I chose another style. Then 3 days later I went on and they were available. I already paid for the more expensive shipping...with my second choice. Also while calling I wanted to know what kind of spray to protect my boots and again no answer. So besides an additional lost revenue for you, which now I will have to drive 40 min out of the way to buy in Duluth. You officially have a displeased customer that has never done a Google review this low besides Burger King, because your website doesn't have an email or FB messaging for a more discrete way of handling this...you made my Christmas present just substandard. I hope we can resolve this, so I can delete this review. I also know your stock is low, so I dont want to hear that response because this all could have been avoided with any customer service relevant or substandard.

*Edit- Thank you for the call back, yet after a lot of thought and consideration this review will stay up. It was apparent in your tone and customer service today that I was an inconvenience to you while we spoke. I suggest customer service and conflict resolution training for dealing with customers on...

I bought my first pair of Steger’s 13 years ago and they have been wonderful for the extremely cold climate I live in, but sadly the soles wore clean through to the liners. I decided it was time to order a new pair. Since it had been so long I had no clue what size I had ordered the first time so I traced my foot on paper, measured my length and width and checked the sizing chart provided by Steger’s. Where I live there is no local store so buying online is my only option. According to their chart the recommended size seemed a little small so I emailed the company with my measurements to double check. They emailed back advising I get the size that matched their sizing chart. I was skeptical so I ordered a size bigger and wider. Once I received the boots they were so small I couldn’t even get my foot into the boot!!! Upon conversing with customer service I was informed my only option was to pay the shipping to return them ($30) and pay to receive a new pair ($30)! At this point I had already paid for the boots ($200) plus $30 in shipping. By the end I will have to pay $90 in shipping costs. They would Absolutely not budge or work with me at all on the shipping costs. Great product..... Horrible Customer...

I ordered a pair of slippers from this website and paid top dollar for them, as it said at the top of the website AND the top of my order: “Proudly made in Ely Minnesota”. I wanted slippers made in America, not China. So, as it perceptively stated, these were made in America. HOWEVER, when I received these slippers I turned over the sole and it said “made in China”. I felt the advertising was incredibly misleading and checked on the website. Well, in small print I was able to realize these were made in China, but how was I supposed to know this when the company name RIGHT ON MY ORDER says “proudly made in Minnesota”!? I called the company, and explained that I thought their advertising was deceitful but the lady was entirely unhelpful and REFUSED to give a discount or even pay for shipping to return them. And they were 100$! If I wanted slippers made in China with real sheepskin I could get them for $60-70 on DSW. Their customer service was absolutely awful! And, if you do decide to order from them, just be aware that not ALL products are made in USA, as they deceptively advertise on the top of their website. Very disappointed in this company and in the...