The Paper Store — Local services in Epping

I purchased a dress that tore on a seam the first time I wore it. As I looked at the seam, it was obvious that it was just unfortunately misstitched. I had been traveling, however, for a month and when I returned I brought it immediately back to the store. It is a place I have purchased plenty of merchandise and did not think it would be an issue for the manager to take a look and see that it was an issue with the manufacturing of the product. The young clerk told me the manager was on break and she would ask her what to do. She returned to inform me that because I didn't have the tag and original receipt (I informed her it would be easy to reproduce from my rewards card or cc card), there is nothing they can do. Now, having been in management for retail for years, I find it shocking that the manager stayed in the back and also that they do not back the product that they sell. I was not asking for money back, just a replacement because it was probably a fluke that it happened. I will be sure to continue to spread the word that they do not back their product and certainly they do not have management that know how to deal with customers. They have lost me as a regular customer and I will happily bring my dollars elsewhere. There are plenty of local businesses that know how to show customers they care. I do hope she enjoyed her break as it cost her a customer and possibly others who care about how their money is spent and how they may be treated when a...

I have come to this store quite often over the years. To get gifts for my family and friends. It was such a nice store to browse around in. Take my time to look at different gifts. Now I feel like I’m being attacked from the second I walk into the door till I’m at the register. If I decided to purchase anything. I was behide a mother with 2 young children all she was buying was a card. The lady at the register asked her three times if she wanted to sign up for coupons and rewards. The employee clearly did not understand the phrase “no I’m all set thank you” the first two times. I had to step in the third time to say “let this mother go”. This wasn’t the first time I’ve seen this happen. With these employees harassing their customers with having to sign up. I will be reaching out to corporate about this. Cause I feel harassed and attacked with questions and being followed. LET YOUR CUSTOMERS SHOP! I have left numerous times cause I was too overwhelmed. Then I went home and bought the same gift on Amazon. I have talked to others who have done the same and feel the same. If you don’t do something soon about this. You will lose a lot of business for...

Unfortunately I have to update my review due to how the owners of The Paper Store are handling the current situation. Disappointed that you've decided to put money ahead of your employees during this pandemic. People who shop The Paper Store would still have been loyal once you opened with reasonable expectations of masks to be worn for your employees safely and customers. Going in and seeing that your guidelines have changed certainly has changed where I will shop as well ad my friends and family. Too bad. I use to recommend your location out in Epping and now knowing you've changed to adapt to the ignorant, I won't.

This staff in Epping is by far the best of any Paper Store. Wish the owners of this small northeast company would put the health of their employees in front of...