B & B Appliance — Local services in Escondido

When we called to schedule an appointment for our ice maker that was not working, we clearly stated that we could not locate the model number in our refrigerator. We looked everywhere in the fridge, to no avail. Even so, we were told they could come check it out. We were given an estimated time of arrival of 12:30-2:30pm a week later. At 11:30, on the day of the appointment, I received a call stating that due to a longer job at another location, our technician would now have an ETA of 2:30-4:30. My husband had taken a half day off considering it was a Thursday. Now with the technician running 2+ hours behind, he had to call out for the rest of his work day. Upon arrival, the technician said there’s nothing he could do without knowing the model number. Even he couldn’t locate it. My husband asked if we would still be liable for the $155 service fee and the technician said yes, despite the fact that absolutely nothing was done. He took our money and left - no diagnosis… nothing. What a complete waste of time and money. Would not recommend.

Replying to Dennis: That is not what the issue is at all. It's a problem with the robertshaw water valve. When your technician left, my husband dove into YouTube and other accessible internet outlets and figured that out. Nothing to do with insulation breakdown and/or a frame crack. Your technician said he couldn’t troubleshoot it without the model number. He didn’t even open the control box on the top of the unit. He didn’t pull the fridge out of the wall… he didn’t do anything.

Updated review: After contacting the owner, he sent another technician who knew what he was doing. Jeremy diagnosed the problem and got back to us with a quote. He was timely and knowledgeable. Once the part was received, he came back, installed it and now our ice maker works. We appreciate the follow up from the owner. As small business owners ourselves, we respect his work ethic and commitment to...

I have been trying to get my Decor oven fixed for 5 months. The technician came out and diagnosed the faulty part on October 5 2020. I heard nothing for a month and called to ask the status. Was told at that time the part was on order. I called again in December to get a status and ask why no one was communicating with me. Was told "if we had to call and give status reports to our customers we would need to hire another full time person." I called again in January and was told the part was slow for delivery due to COVID..convenient. It is now february and just called again. The woman who answered the phone thought it was funny that I was still waiting after 5 months. I suspect other people simply give up on the lack of communication and poor service. She said she was connecting me with the service manager but that person never came on the line. The original woman came back and told me I should 'work on plan B'. She would supply me with the number where I could order my own parts!!! How could I order parts when they couldn't! All of a sudden the entire litany of 5 month excuses started to scream...they never had any intention of fixing my stove. I told the woman at B & B that I wanted my deposit back. She mumbled that I would have to make that request of someone else. I told her as a representative of a small business that I was telling her and I expected to receive a refund within the week. I have come to the conclusion that B & B Appliancey might be making their money on deposits and not repairs. At...

While the service person was friendly and the owner has been reasonable in the past, the woman who schedules appointments is unhelpful, abrasive and rude. We had B&B come out multiple times for two different refrigerators and spent hundreds of dollars with them. Unfortunately, they have yet to get the diagnosis right the first time or actually fix the problem. With the first fridge, they came out multiple times and attempted to fix the problem only to be told on the third visit the fridge was unrepairable and we needed to buy a new fridge. With the second fridge, they came out to diagnose an ice machine that wasn’t working and charged us $205 to replace the water filter (something we could have done easily on our own). Less than a couple months later and the ice maker isn’t working again. So I called to schedule the service person to come back out and was told by the lady who answered it was past the 90 day warranty period (by days not months) and we would have to pay the service fee even though the problem reoccurred during the 90 day warranty and that was that, no exceptions — despite us having spent hundreds with this company in the past year. I would not recommend B&B for appliance...