Escondido Family Medecine - Mountain Health Cares — Local services in Escondido

If I could give less than one star I would. The staff is so severely inept it is dangerous. What I've gone through to get an appointment is so ridiculous it's almost unbelievable. I get a letter two weeks ago telling me to make a follow up appointment. So I call the office and to make an appointment. Long story short I'm told I can come in, but the insurance won't pay because it's been less than a year since my last visit. Two days later I get a call from the office saying I need to make an appointment or the doctor won't refill my prescriptions. Ok, I make an appointment for the next week for Monday at 11:00. I arrive at 10:55, sign in and set down as posted on a sign at the reception desk. At 11:30 I ask how long before I can see the doctor. I'm told maybe an hour more. I sit back down. At 12:00 I get a phone call asking me to make an appointment. I get up, wait 10 minutes to get someone to appear at reception and explain to them that I am sitting right there in their office waiting to see the doctor. After much more confusion and blank looks from the staff I finally get shown into an exam room. I finally get out of there, after 10 whole minutes with the doctor at 12:30. At 4:00 the very same day I get a voice mail from the doctors office asking me to call them regarding the appointment I missed today. Kid you not. With this level of ineptitude I wonder how many people have ended up with the wrong meds or even a wrong diagnoses because the staff can't keep records straight. Avoid this place...

I'm taking my parents to this clinic over 2 years now. I always had problem with them . "Appointments". First they were giving us an appointment for lets say 11am and when you were getting there you had to wait hours to get to the room. And again waiting another hour to see the doctor. Then one day I called their supervisor and I talked to her about this . being honest she fixed this problem but now their appointment is freaking random and ridiculous. This is not a first time this thing is happening to me, I was gonna get an appointment for my parents as soon as I could and they gave it to me for a month later then today 3hours before the appointment they called me and they said doctor called sick and next available would be in a month. So i don't...

I shouldn't even give this place one star. Worse place ever. The front staff is unpleasant, you have to wait months for an appointment, the front desk gives appoinments to whoever they want and the rest have to wait long hours. They are very rude and when i called the supervisor to complain left 2 messages and they never called me back. I took my son as a walk in very sick and we waited like 3-4 hours to be seen just for the staff to say to come back as a walk in again tomorrow because my son coulnt be seen that day. Really? Who does that? Many bad experiences there! I tried to change my children to another doctor but somehow it didnt work. Finally today I switched my children and my husband. Happiest day of my life! Seriously, that's how bad it is...