KAY Jewelers — Local services in Escondido

UPDATE: After contacting the corporate office and working with the district manager, they were able to replace the lost ring. We’re glad they did but the initial treatment still burns and we won’t be buying from them again.

My husband and I purchased matching wedding rings in 2014 from Kay. On 9/3/2023, I brought my ring in to have it inspected, re-sized and cleaned. On 9/24/2023, Michael from the Escondido store called to tell me it was stolen. He said they would do all they cold to replace it. He offered me rings that were lesser quality but said he would keep looking for a suitable replacement.

On my own, I found the same ring available at one of their affiliate stores, Zales. I spoke to Michael and his manager Brandon to let them know. They said they would try to get that ring for me. They contacted their corporate office and they refused to obtain that ring from the affiliate.

I was later told by a new manager Abbie that they had found the same ring at one of their outlet stores and they were going to order it. That was weeks ago. When I called today to check up on it, Abbie said she didn't know when or if it was ordered. When I asked for her supervisor's information she refused to give it to me and then hung up on me.

So here I am nearly 2 months since I took my ring in for a simple re-size and Kay still won't make it right. To make things worse, they can't even...

Brandon and the entire team at kay Jewelers in the escondido mall are amazing. They go way above and beyond for their customers and I have always had a good experience every time I have visited. This last year I had to replace my wedding band as it was wearing down beyond repair. Brandon helped me and guided me thru this process very well. He explained what was going on every step and put up with my million questions and concerns and never treated me any different. There were multiple issues that were out of their hands and they stood by my side and helped me get thru them all and still find a replacement that not only is representative of the original but also has further personal meaning. I would recommend anybody looking for jewelry to stop at the kay location in the escondido mall from any level of need. They have an infinite selection of jewelry styles and will help you find anything you need. I don't just say this as a one time shopper. I have been shopping with them specifically for 16 plus years and have always had a good experience and feel like family. Thru all the years and managers, still an amazing place to shop. Shout out to the whole team, you guys...

BUYERS BEWARE!!!!!!!!!!!!!! If I had the option to give no stars I would. I had a VERY VERY bad experience with Kays in the Escondido Westfield Mall in the past but now I am just done with them all together. A few of these people I called friends who worked in this store just drug my Fiance in the store and just ask if he could do Her a favor. The nice and caring person my man is goes in and says what do you need? She asks him for him name, phone number and his email. SHE NEVER TOLD HIM SHE WAS GOING TO RUN HIS CREDIT!!!!! I am so blown away and upset a "friend" would do this to him and not give him all the details when he and I both said we didn't want to finance. Kay Jewelers, you just lost two more customers. Looks like I'm getting my ring from Kevin Jewelers! Thanks for making our decision so...