Target — Local services in Escondido

Ok so I called this target this yesterday around noon. I was calling to look for a specific toy that was on clearance in my area at about 7 different target locations. Additionally it was on clearance at another 15-20 locations ranging from Oregon to Florida. So when I called the location and spoke to the employee who put the two toy items on hold for me, I was reassured that guest services would honor the clearance price and price match the other Target locations.

Fast forward to 7 hours later when my sister went to Target to pick them up. She was told by the “front end manager” Elgine that they would not be price matching the items. I even provided a copy of a receipt that a friend send me to show I wasn’t crazy or making it up. Well then Elgine starts to explain every reason why they won’t price match and goes into how online is different so they can’t price match blah blah blah. I explained to Elgine that I’ve worked retail for years and that this was very poor customer service—being told two different things and then him not honoring the price match. In the end he was just making excuses and not really justifying why besides he wasn’t going to do it and I had no other option than to pay full price.

I asked for his manager and for the store manager but because the store manager is out on vacation I won’t be able to contact her. And then his manager was out so I couldn’t talk to him. Additionally they have no direct contact besides just calling the store to talk to the person directly. This all just sounded really bad as far as customer service and communication goes.

So I will be following up with the matter and escalating to the store manager and corporate. I get online and in store can be different inventory but I was requesting a price match from a different Target store location. And after being told by multiple Target employees that if I could locate the item the location could price match, as well as by the employee who placed the items on hold, well I’m really frustrated.

Thanks for wasting my time and my sisters time. Thanks for reminding me of why I should also stop purchasing...

I am going to tell you ahead of time why this store will ultimately close. Extremely. Poor. Management. They made the decision to close the self checkout lane 99% of the time. There will be one random day in a six-month period where they decide to open it back up and then they shut it down again almost immediately. That might be fine if it wasn't for the fact they they only ever have ONE associate working the checkout lanes. And that associate is always someone who appears to have come out of retirement to socialize, moving in slowwww motion. Again, this might be fine if it wasn't for the line that will inevitably grow due to the painfully slow pace. This is not an incidental finding. This has been going on for at least two years.

I tried twice in one day to make a purchase from this store with the same result. I then stood in the middle of the store, pulled up my Target app, and made the purchase from my phone.

If you want to know why brick and mortar stores are closing - this is why. And to the Manager of this store, if you want to keep your job and not become...

I love Target. I tend to do a lot of shopping at the other place (the bluer one) simply because things tend to be on the cheaper side. But the fact is you can't find a lot of things at the other place that you will find at Target like specific brands or items. Also in certain areas they tend carry higher end products.

I do want to mention that I so want to mention that I bought a pair of SONY earbuds from Walmart for a decent price and I love them. Target had the same exact pair for a good chunk higher in price. That was a bit surprising.

But generally I am more than pleased with the prices and products at Target. I've gotten some of my favorite colognes and body sprays here (even though they are coming out with their own brand and doing away with everything else...lame).

The employees are always very helpful and friendly and personable. Even their self checkout system works pretty decently which is a surprise. I do recommend this Target, and...