Toyota Escondido Collision Center — Local services in Escondido

Upon picking up my SUV after having front bumper replaced. I noticed huge scratch across the front of the hood and scratches throughout the vehicle. I was devastated. When I dropped my vehicle off I ensured that it was cleaned for the check in inspection. During the walk around inspection the representative noted one scratch on the bumper. She stated that I would be contacted after the vehicle was cleaned if they located more scratches. I interrupted her and explained my vehicle is already cleaned and it does not have any additional scratches I briefed her on the meticulous care of my vehicle. I personally hand wash my vehicle and that my SUV still has new paint appearance. The representative and I walked around the vehicle 3x's. I signed off on the paperwork that noted one scratch. The representative also told me that my vehicle would not be detailed (waxed) I was in agreement. When I picked up my vehicle it was covered with new scratches and heavy wax throughout. Please contact me if you've had a similar incident. Toyota of Escondido Collision Center needs to accept accountability for their actions. I highly discourage anyone from doing business with Toyota Escondido Collision Center. There are more professional places. Do...

I brought in my Yaris after being in an accident. When I walked in I was greeted by a voice behind a computer screen. She did not stand up or come over to the front counter. I was forced to discuss the situation by talking across half the office. After a few minutes of back and forth her response to me about getting an estimate was well we are backed up right you would have to wait at least an hour. When I said that isn't a problem I have someone picking me up and could I leave the key. She looked at me as if I just ruined her day. This was all around noon and there was one person in the waiting area. I had to call them at 4pm because I had not heard from them at all. I was then told by a man that he should have my estimate written up in the next 30 minutes and I could come pick up the car. I arrived about 4:40pm to be handed my keys with no estimate. He asked for my email and said he would email it to me and if I had any questions to call him. This was on a Monday it is now Friday at noon and I still have received no estimate. I have had my Toyota for ten years and my family all own Toyota but I will never go back to this body shop and will discourage anyone else from...

Come here if you want above and beyond service and repairs for your Toyota. I was recommended by my family to come to this Toyota Collision Center after the bumper on my parked car was hit by someone who was trying to parallel park. The staff at this center was very friendly, helpful, professional and fast. I came in without an appointment (that was my bad) but they still came to my aid that very same day. I have never been in an incident where I've had to have repairs done and deal with insurance companies. With the team at the Toyota of Escondido Collision Center, they handled everything with the insurance for the guy who hit me which made it completely stress and hassle free. When I brought my car in for the repairs, it was done within less than a week and they made it look as if nothing ever happened to my bumper. To add on that white glove service, they even detailed my car (inside and out). I was very impressed and pleased with the work done here. I will be recommending my friends and family to come here for all their collision...